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Applications Stealing Focus from other Applications

Aaron Antczak


Recently our Xenapp environment has been upgraded and the code for our EMR has also been upgraded. Working with Citrix Receiver 4.3 and 4.9 on the client computers and XenApp 7.5 I believe. Users are experiencing behaviors that we cannot find the root cause for. Any help would be appreciated! 



Windows 7 PC

Citrix Receiver 4.3

Xenapp 7.5 on Windows Server 2012

User clicks desktop icon to connect and publish and EMR (electronic medical record application). The application launches and the user will click "MS Outlook" to compose or reply to an email when the application will steal focus and come to the foreground. 


Things we've tried: 

Timeout settings on the client/receiver have been adjusted to 0 and 30000 ms with no change in behavior


Already published article: https://support.citrix.com/article/CTX202692 


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We have a customer with a similar issue.  If they start a save process in our program and switch to another window like MS Teams or Outlook; when the save process finishes our program takes focus.  I believe this happens with local and published applications.  Could you please provide more information about the "Disable Active Accessibility Hook" flag?

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