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Receiver freezes before asking for smart card PIN (macOS High Sierra 10.13.4)


David Bazile

Question

I use a smart card to log into a Citrix server via the following process:

  1. Visit enterprise VDI gateway URL in web browser and authenticate using PKI certificate read from smart card
  2. From VDI gateway, click on desktop instance to launch Citrix Receiver
  3. Reenter PIN for PKI certificate read from smart card into desktop instance login screen

 

Up until a few days ago this was (relatively) seamless but now whenever I do #1 and #2, halfway through #3 Citrix Receiver will freeze before the remote has the chance to ask for my PIN.

 

The ONLY way to make it unfreeze is to remove and reinsert my smart card.  Once I remove and reinsert the card, it just magically works.

 

This is a bug, right?  This worked fine before.  The only recent changes to my system is upgrading to macOS 10.13.4.

 

Versions:

Citrix Receiver 12.9

macOS High Sierra 10.13.4

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