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Start menu stops working (Server 2016)


Martijn Kools

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Hi all,

 

Weird issue, Server 2016 with XenApp 7.16. At random the Start Menu for users stops functioning. When you check task manager the SearchUI.exe process hangs at 100% for that particular user. If you kill the process the start menu functions again.

 

However and this is what's weird, this only happens when a server has around 20 or more users. As soon as the number of users drop to 18/19 the problem disappears.

 

Any idea what the cause might be?

 

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On 1/15/2018 at 4:35 PM, Martijn Kools said:

Hi all,

 

Weird issue, Server 2016 with XenApp 7.16. At random the Start Menu for users stops functioning. When you check task manager the SearchUI.exe process hangs at 100% for that particular user. If you kill the process the start menu functions again.

 

However and this is what's weird, this only happens when a server has around 20 or more users. As soon as the number of users drop to 18/19 the problem disappears.

 

Any idea what the cause might be?

 

 

 

Hi

 

there was a problem with startmenu and UPM version, go back to version from 7.15. could be this one -->
https://discussions.citrix.com/topic/391754-windows-2016-start-menu-blank-icons-with-715-cu1/?page=4

cheers

Thorsten

 

 

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On 1/23/2018 at 6:25 PM, Thorsten Ellmers1709153287 said:

 

 

Hi

 

there was a problem with startmenu and UPM version, go back to version from 7.15. could be this one -->
https://discussions.citrix.com/topic/391754-windows-2016-start-menu-blank-icons-with-715-cu1/?page=4

cheers

Thorsten

 

 

 

It also happens without UPM. It only happens when the server load is high, so when 18-20 users are connected.

 

Enough memory (96 GB) and CPU (12-cores) is available though but it must hit some other limit.

 

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Hi 

 

Did you ever get a resolution for this?

 

We experience the same issue when the server load is high. It’s not like you press the start menu and it takes ages to load, it just doesn’t load at all!

 

We are using fslogix profiles and Citrix VDAs are Win server 2016 and running VDA 2003.

 

Thanks 

 

Pete 

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