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Citrix Receiver for MAC


Gino Porcelli

Question

HI we updated our Netscaler  (version 11.1 build 48.10)  Cipher groups                                                                  

from image.png.1d89b4cb2a70d23b2c608c40ef1dae9f.png     to image.png.2c4a47212edf52dceab3afe620b54901.png

 

since we did this we are having issues with MAC users getting an error " The remote SSL peer sent a bad MAC alert. we have users that are on High Sierra and just Sierra with 12.7 and 12.8 receivers.

I know Citrix states that version 12.1.100 fixed this issue , I would imagine 12.8 would have the fix included.

anyone else having issues like this?

Thanks

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On 06/01/2018 at 7:05 AM, Gino Porcelli said:

HI we updated our Netscaler  (version 11.1 build 48.10)  Cipher groups                                                                  

from image.png.1d89b4cb2a70d23b2c608c40ef1dae9f.png     to image.png.2c4a47212edf52dceab3afe620b54901.png

 

since we did this we are having issues with MAC users getting an error " The remote SSL peer sent a bad MAC alert. we have users that are on High Sierra and just Sierra with 12.7 and 12.8 receivers.

I know Citrix states that version 12.1.100 fixed this issue , I would imagine 12.8 would have the fix included.

anyone else having issues like this?

Thanks

 

Hi,

 

Could you please provide Full Logs for Receiver for Mac and Wireshark Traces from Mac Client? This will help us in debugging the issue.

 

To collect full logs, go to Citrix Receiver -> Preferences -> Advanced -> Logging. Change Session Logging from Disabled to Full Logs.

 

Post this, launch the session. Once you hit the error, again go to Citrix Receiver -> Preferences -> Advanced -> Logging and click on Email Log Files.

 

Thanks,

Arpit

 

 

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