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VDA stays unregistered until login

Adam Hutcheson


We have a brand new Xen App installation, running the latest edition.  We have created a "Gold" image, and a Machine Catalog with 3 VDA's.  We are also leverage SCVMM 2016.  The VDA's in question are running Server 2016 Standard.


For some reason the VDA's in question, will not register -> UNTIL someone logs into them - either by RDP or Console in SCVMM.    Doing some more digging we can see that the Citrix Desktop Service is not running - even though it is set to Automatic.  That changes when someone logs in.  The Desktop Service will kick off, and the VDA registers pretty quickly after that.  Should also note there are no errors in Event Viewer that would indicate the service cannot start - it just simply does not start until someone logs in.


We have confirmed that the service is set to Auto, and is running in the Gold Image.  Going to do some more troubleshooting, but has anyone see this before?

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On 7/30/2018 at 1:49 PM, Adam Hutcheson said:

We ended up having to install a Patch from Citrix.  That corrected the issue.  It was an update to the VDA software.  Installed 7.15.2000


We are getting this with VDA 7.15.3000.488


Its random but seems to happen more frequently if you start/restart several machines at once


Starting the "Citrix Desktop Service" service manually works, we haven't tried "Delayed Start"

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