Cannot open Studio after Upgrade 7.11 > 7.15 - There was a problem communicating with the Citrix Delegated Administration Service.

[Henning Strumpen1709153852]

Hi,

 

after upgrading my Xendesktop environment from 7.11 to 7.15, Studio cannot connect to the database.

 

After starting Studio I am asked to start the automatic Site upgrade.

 

Then it fails: "You are not authorized to perform this operation".

 

I tried two users who are full Site admin and SQL admin.

 

Please see detailed logfile attachment.

 

Any idea?

 

Best regards,

Henning

 

 

error.txt

[CarlStalhood]

When attaching, click “Add to Post”.

 

Make sure your Windows account is a sysadmin on SQL. Or you can do a Manual upgrade and send SQL scripts to your DBA.

[Henning Strumpen1709153852]

Thank you for your quick reply.

 

I just attached the logfile to my first post.

 

Both user are already sysadmin and dbowner on all Citrix databases.

 

I am going to try the manual update and keep you posted.

[CarlStalhood]

Citrix.Fma.Sdk.ServiceCore.AuthorizationFailureException: Failed to authorize operation SetDBConnection. Delegated Admin Service not registered. ---> Citrix.Fma.Sdk.InterServiceManager.NoMatchingServiceInstanceException: None of the service instances retrieved from the configuration service match the requested client profile

 

 

Looks like a database issue. You might have to contact support. Do you have a backup of the database?

 

See https://discussions.citrix.com/topic/368417-xenapp-76-cant-login-into-studio-anymore/

[Amit Tiwary]

Citrix.Fma.Sdk.ServiceCore.AuthorizationFailureException: Failed to authorize operation SetDBConnection. Delegated Admin Service not registered.

Citrix.Fma.Sdk.InterServiceManager.NoMatchingServiceInstanceException: None of the service instances retrieved from the configuration service match the requested client profile.

 

 

Check if the DDC account has permission on all required DB roles like, MachinePersonalitySchema_ROLE, Monitor_ROLE etc..