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Receiver 4.8 and Alt+Enter in Excel Seamless


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Question

Posted

We have a bug with Receiver 4.8, doing Alt+Enter in a seamless session on Windows 2012R2 or Windows 2016 crashes the Receiver and we have to reconnect to the session. Sometimes, the application window turns black but most of the times Receiver crashes.
 

Alt-Enter is use in Excel to add a line break in a cell.
 

We don’t have this bug when we use a seamless session on Windows 2008R2.
 

Receiver 4.7 works fine with all Windows Server version.
Any hints?
Thanks

 

25 answers to this question

Recommended Posts

Posted

Hi All

 

The issue where Receiver 4.8 (Wfica32.exe) crashes when using combination Alt+Enter in a seamless session, is fixed now using a private LC8317

 

I would suggest you to open a Technical Support Case referring the private.


Posted

I'm seeing this bug in the year 2019 , using Receiver 14.9.0.2539 and Xenapp 7.15.3000 Server VDA. 

It does not seem to effect all installs though as i have another 14.9.0.2539 box and the key-combo works as expected. 

The user that fails to XA7.15 is however able to use Excel key-combo OK on conection to a legacy XA6.5 Farm. 

 

I plan to get the user receiver updated to 7.15.1000 or newer (which is should resolve as per https://docs.citrix.com/en-us/receiver/windows/4-9/about/fixed-issues.html

if i have time will post back the result. 

Posted

We downloaded on Friday and deployed to some of the most troublesome workstations. So far it has resolved all of our Alt-Enter issues in Excel and WordPerfect (I guess there are some people that still use it.)

Posted

All,

 

Citrix will soon release Citrix Receiver 4.9.1000. In this version, the ALT+ENTER issue for Microsoft Excel will be fixed. I tested with a modified version of "GfxRender.dll" and I could not reproduce the error anymore with this fix.

 

So my advice would be to wait upgrading to Citrix Receiver 4.9, till version 4.9.1000 is available for download, which will be very soon.

Posted

Same was happening to me. I tested with Receive versions 4.8 and 4.9 on Citrix XenApp 7.13 and 7.15. I got the hotfix "LC8317-49.zip" from Citrix. This hotfix contains 1 file, "GfxRender.dll", with a date stamp of Sept 1st, 2017. I replaced the GfxRender.dll in c:/Program Files (x86)/Citrix/ICA Client with the new one from the hotfix and rebooted my laptop with Receiver 4.9.0.2539 but this issue still happens.

 

By the way, I was also told that this issue will be fixed in Citrix Receiver 4.10, which will be released by Citrix on November 17,th, 2017.

Posted

We have exacly the same issue (alt+enter in Excel2010 = freez session) with Receiver 4.9 and Windows 2012 R2 / XenApp 7.13 but only on some clients. Reinstalltion the receiver allthough with the cleanup-tool will not be succesfull. Are there any workarounds?

Posted

I went back and installed 4.8 and I'm not able to reproduce this issue any more. Maybe this is an Citrix Receiver upgrade related problem. To NOT reproduce the issue I've uninstalled 4.9 and reinstalled 4.8 and I don't see any issues with using ALT-ENTER inside an Excel published app.

Posted

We were not able to reproduce this issue on Receiver 4.9. While we have other issues with 4.9 (ie, unable to launch published content) the ALT-ENTER issue in a Microsoft Excel published app wasn't reproducible after we upgraded to Receiver 4.9.

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