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Cannot receive data in Citrix DesktopReceiver


Hi there,


we are running XenDesktop 7.6 LTSR CU3. In DesktopDirector we get the following error on
"details" tab:




Cannot retrieve the data.   Unexpected server error. View Director server event logs for further information (Refer Citrix KB article CTX130320). 


We've configured IIS as described in CTX130320. But no data will be showen.


Does this work only on platinuum editions ? We are running enterprise edition.


Kind regards


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7 answers to this question

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Hi Jens, 


Can you run the following command from PowerShell on your VDAs and check if you receive the data ? 

Get-wmiobject -Class LogonTimings -Namespace "Root\Citrix\profiles\metrics"


If you don't get any data, try to repair UPM WMI by running the below commands on VDAs and check again.  


For X64:


C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiMetrics.dll


C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiAdmin.dll


For X86:


C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiMetrics.dll


C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiAdmin.dll




Thank you! 


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Thank you,


sorry for my late reply, I was on vacation.


1) Yes we are using Citrix UPM in Version 5.7

2) Get-wmiobject showes no content

3) Reinstalling DLL's via installutil

4) Get-wmiobject showes no content again

5) Added the DLL's Installation on boot-script

6) Still no data

7) Reinstalled the UPD_VDAplugin_x64.msi

8) Reinstalled DLL's via isntallutil

 -> still no data


Also on Director's Dashboard there is no avarage logon duration available.


Attached two screenshots with WMIExplorer (1_no_pvs and 2_with_pvs)


Kind regards




Kind regards




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