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some users suddenly cannot start desktop in paricular delivery group

Ralf Peters




we are having an issue with a very small number of user   so far 3 out of 400 , where  from one day to the other ( but  not all on the same day )  their assigned desktop ( random pool  delivery group)   would not start 


they log into Storefront , we only advertise desktops , they have only one assignment , it looks like it auto-starts( cursor is spinning) but nothing happens .


i can not see any connection attempts in director or see their username popping up in any event log .



If I move them to another delivery group  ( random or static pool) and get them to logoff/on   that new machine will start for them .


XD 7.9

PVS 7.9

Xenserver 6.5


windows 7 boot image .



as we can't find anything in the logs we are kinda stumped .


Any ideas ??









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