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some users suddenly cannot start desktop in paricular delivery group


Ralf Peters

Question

Hi,

 

we are having an issue with a very small number of user   so far 3 out of 400 , where  from one day to the other ( but  not all on the same day )  their assigned desktop ( random pool  delivery group)   would not start 

 

they log into Storefront , we only advertise desktops , they have only one assignment , it looks like it auto-starts( cursor is spinning) but nothing happens .

 

i can not see any connection attempts in director or see their username popping up in any event log .

 

 

If I move them to another delivery group  ( random or static pool) and get them to logoff/on   that new machine will start for them .

 

XD 7.9

PVS 7.9

Xenserver 6.5

 

windows 7 boot image .

 

 

as we can't find anything in the logs we are kinda stumped .

 

Any ideas ??

 

Thanks

 

Ralf

 

 

 

 

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