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AAA with Kerberos & NTLM - UPN different to AD domain


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I'm trying to follow CTX212252 and it works for non-domain joined machines who get prompted for credentials and can login fine (with either UPN or samaccountname).

 

However domain joined machines don't get a prompt (as you'd expect) but get an error message when signing into ShareFile of "You are not allowed to login. Please contact your administrator".

 

Situation is our UPN is user@company.com (we have added company.com as an additional UPN suffix) but our AD domain is oldcompany.com.

 

Looking at aaa.debug a non-domain joined user logs in fine and the log shows user@company.com passes through and auths fine.  Domain users however, the log shows the auth failing and the username that it's trying to auth is user@oldcompany.com which is not a valid UPN.

 

Any ideas on how we can get the NetScaler to work, or alternately what changes should we look at via GPO/reg change/whatever?

 

Regards

Dan

 

 

 

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