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Session starts up but closes almost immediately

Jason Pope1709156920




We are trying to set up a POC with Citrix and have come stuck with an issue.


When trying to launch a desktop or App from the browser, you see the RDS logon screen welcoming the user but then almost immediately it closes and does not log you on.


I saw this in the event log on the RDS host :

The Desktop Window Manager has exited with code (0xd00002fe)

and then :

The Citrix Desktop Service detected that a user session has ended. Session ba7d36e2-2987-4000-86bc-aa2cdb2435b6 for user 'user' has ended; reason code ConnectionFailure.


If I connect to the RDS host using an RDP client the user connects fine. 


I have set the mac colour depth to 32 as other posts have suggested and still it is disconnecting.


We are running RDS one Server 2012 R2. It is licensed on a Per User CAL and there are no warnings about licensing for the server.


Anyone got any other suggestions ?

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I had the same issue. 


I found that by using the short path for Program File (x86), it worked.



Instead of "C:\Program Files (x86)\Citrix\Universal Print Client\", I used "C:\Progra~2\Citrix\Universal Print Client\"


To find the short path. Run cmd.


C:\dir /x program*


<DIR>             PROGRA~1         Program Files

<DIR>             PROGRA~2         Program Files (x86)

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