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Errors when using Windows Authentication (SSON) with Director


Gertjan Jongeneel

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Hi,

 

When we use Director with Windows Authentication (SSON), we get some weird results. When we browse to Machine Details, the error 'Cannot retrieve the data' is shown in the left pane. When we try to search for a user, the error 'Search failed' appears. When we select a user from All Sessions (filter), it shows 'No details are available' / 'Cannot retrieve machines'. In the Event Log all kinds of Event 6 entries appear, e.g. 'An unexpected error occurred. Console operation: 'Retrieving Server OS Machine desktop details...' Access denied'. When I log on explicitly (with the same user account as used with SSON), everything works like a charm!  

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