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Screen resolution 1536x864 in Windows 10

Jacek Witkowski




I've upgraded to Windows 10 Pro x64 and now have a issue where when I connect to a remote machine using Citrix Receiver and a RDP session the resolution of the remote machine is 1536x864.

The remote machine is a Windows 2008 Standard x64 server (not R2).


My laptop has native resolution of 2048x1152 but is set to 1920x1080. I also have an external monitor also set to native 1920x1080.

  • I have adjusted the DPI settings on both screens to 100%.
  • I have changed the following executable's Compatibility settings to 'Disable display scaling on high DPI settings': wfica32.exe, wfcrun32.exe, CDViewer.exe, Receiver.exe (and any other exe in the Citrix folders).
  • I've also tried changing Windows 10 to use the old Windows 8.1 DPI functionality using http://windows10_dpi_blurry_fix.xpexplorer.com/. This helped with many other apps and Windows popups but not the Citrix issue.
  • I've tried Receiver 4.1, 4.2, 4.3
  • I've updated all video drivers (Intel and Nvidia)

Nothing has helped. I also ran up a Windows 7 Pro x32 Virtual Machine and remoted in using the VM with the same problems which seems really strange. Other computers not running Windows 10 don't have this issue.


Any ideas?




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7 answers to this question

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Weird problem. After more testing I actually have this issue with all Windows versions (7, 8.1).

I finally got in touch with our IT people and although I got the "nothing has changed" reply they did change the RPD screen size to 75% then 98% at their end as a fix. Didn't work. After much complaining they changed it to full screen/100% and guess what, it works again. Go figure.

Hence I have no real idea what they changed abut it was from the server side and to do with screen percentages if that helps anyone. 

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After changing properties of both files CDViewer.exe and WFICA32.exe, it worked like a charm... Thank you!


In my Windows 10 machine, Compatibility setting is little different. I had to follow below steps:

- Go to Compatibility tab in above two files (one after other)

- Check Disable fullscreen optimizations.

- Click Change high DPI settings

- Check "Use this setting to fix scalling problems for this program instead of the one in Settings"

- Check "Override high DPI scalling behavior."

- Click "Ok" and again click "Ok" to close the windows.

- Reconnect Citrix desktop and voila!


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