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Receiver 4.2 broken


Tim Wolf1709152741

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Hi guys,

 

Since a couple of days my Receiver 4.2 installation is broken.

When I try to add a store I get the following error messages:

 

A fatal error occurred: A call to a UI element failed

http://i.imgur.com/PtMm58W.png

 

A fatal error occurred: Couldn't run JavaScript to show an authentication dialog (CWebDialog::CallScriptInternal - InvokeN failed hresult=0x80020006)

http://i.imgur.com/28BKwWE.png

 

I already used ReceiverCleanupUtility.exe and ccleaner + manual cleanup for several times to cleanup my system.

 

I have a colleague with the same problem on Receiver 4.1.

I believe the problems started with a connection attempt to a netscaler gateway test portal. But now we can't connect to any Store or PNAgent site.

 

Any ideas?

 

Regards

Tim

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8 answers to this question

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Tim, We would like to try to get this fixed. Can you raise a support case with Citrix so that we can investigate it. It is quite urgent to give us a chance to fix it in the next maintenance release.  Thanks very much Dave

Hi Dave,

 

I've already opened a case.

64850833 + 65032414

 

So far it seems like the issue is only related to NetScaler Gateway connections...

 

Regards,

Tim

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