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non-administrator users can not connect a server via RDP

Karel Syrovatka




I was requested to provide access for some users to a XenApp 6.5 rollup 3 server via RDP.

Accounts with admin rights can connect the server via RDP but non-admin account not.


The user that is not member of local admin group gets the error message:


"The connection was denied because the user account is not authorized for remote login."


I have followed that http://discussions.citrix.com/topic/261944-unable-to-login-using-rdp-or-ica-after-installing-xenapp-6/page-2 but it didn't help.


Thanks for help,





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6 answers to this question

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This policy is already applied to servers.


Desktop Launches, Launching of non-published programs during client connection.


But the normal user still gets the error message - "The connection was denied because the user account is not authorized for remote login."


Where can I verify the this policy was realy applied to the server. (registry...)





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User Policy settings are stored in the following locations




However, you will not be able to see the session ID for a RDP connection against a non admin user as the connection is still being established and not completed successfully.

Alternatively you can try launching a ICA session against a non admin user and see for the registry path for the all the policy enforcement values.



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Dear All,

We have ongoing issue , We are unable to take Any of the Server via RDP from published Server desktop( Windows 2016). But same server we take RDP to other servers directly.

issue via Published Desktop(ica-tcp) not able to take rdp any servers.

No Error Message, Just connecting its struck.


Any server OS 2008 R2 , 2012 and 2016 Servers


Environment is Xa7.15 LTSR



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