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Netscaler access gateway - Error: Not a privileged User.

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"Not a Privileged user" means that the user has connected ok, but has not been authorised to access backend resources.


There are several ways to fix this:

- use authorisation policies (the only safe way to do it with full VPN / Clientless VPN, but also a valid way to do it for ICA Proxy)

- set the Default Auth action of a session profile to Allow (not safe for full VPN / Clientless VPN, but fine for ICA connections*)

- set the global Default Authorisation to Allow (NOT SAFE!)


* it is quite safe to set the Session Profile's Default Authorisation to Allow for ICA Proxy connections, as we are in full control of what the user gets connected to (Storefront, as set in the profile, and from there to any HDX = ICA connections). There's no way for the user to access anything outside of the XD setup.

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On 8/2/2013 at 9:54 AM, Martin Lapointe1709152027 said:

Solved by changing from DENY to ALLOW in the netscaler Profile setting, under security tab on Default Authorization Action

Been a few years, but recently ran into this same issue while upgrading from 12.1 to 13.1 - default auth action reset to "DENY" and was dropping all otherwise valid AAA attempts.

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