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  • WEM 4.6 - Agent (Agent Name) is not Bound to any Configuration Sets


    alainassaf22rnd.png by Alain Assaf, CTA, Raleigh-Durham CUGC Leader

    Workspace Environment Management is one of the most exciting products recently acquired by Citrix. I’ve been testing and using the product since day one. I recently upgraded to Workspace Environment Management 4.6 and started seeing a lot of the following Event Log errors on my WEM infrastructure servers (in the Norskale Broker Service Event Log):


    I did a quick search and found the following article - After Upgrade to WEM 4.6 agents not getting configurations with error: Agent (Agent name) is not bound to any configuration set. If you are using Active Directory OU's in your configuration sets, this bug prevents any WEM agents from registering.

    I reached out to our TRM and received the private hotfix that addresses this issue:

    1. Stop the 'Norskale Infrastructure Service'
    2. Backup "C:\Program Files (x86)\Norskale\Norskale Infrastructure Services\Agent Broker Component.dll"
    3. Copy the replacement Agent Broker Component.dll from the private hotfix to "C:\Program Files (x86)\Norskale\Norskale Infrastructure Services"
    4. Reboot your WEM Infrastructure Server

    When I did this, the errors stopped. As the Support Article states, this issue will be addressed when WEM version 4.7 is released.

    Please ask questions and/or leave comments below...

    Take care,


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