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  • Citrix Insight Services 101


    mathewvarghesernd.png.8dfef7bd1bbc361368703e3be1ddf051.png by Mathew Varghese, Citrix

    Writing on a blog post for a heavily used product with a simple and straightforward feature set is not easy. Citrix Insight Services (CIS), formerly known as TaaS, has evolved over the years into a robust and helpful platform. We support over 90,000 customers from over 150 countries. CIS can process and analyze diagnostic data from over 30+ products and components. What’s more, we are constantly looking to make it easier to use.

    In this blog, I’m going to show you how to self-diagnose your problems. CIS hosts troubleshooting tools created by our support and engineering teams. Given that this is my first blog post on this forum, I’ve decided to compile a list of useful CIS materials to help you get started.

    Step 1: Collect Diagnostic Data

    To diagnose your problems, you first need to log on to CIS (http://cis.citrix.com/) and upload diagnostic data. CIS hosts a slew of tools to analyze your data and generate reports. These tools are updated by our support and engineering teams.

    Note: Citrix does not collect any Personally Identifiable Data.

    Here’s a list of KB articles on collecting and uploading diagnostic data to CIS:

    XenApp/XenDeskop: http://support.citrix.com/article/CTX130147

    XenServer: http://support.citrix.com/article/CTX125372

    NetScaler: http://support.citrix.com/article/CTX127900

    PVS: http://support.citrix.com/article/CTX136079

    XenMobile: http://support.citrix.com/article/CTX141350

    Branch Repeater: http://support.citrix.com/article/CTX135546

    CPBM: http://support.citrix.com/article/CTX200176

    Cloud Platform: http://support.citrix.com/article/CTX200381

    Step 2: Study the Results and Take Action

    The CIS engine takes just a few minutes to analyze data and generate a report. These reports are quite comprehensive and contain useful information, including links to KB articles. Here are two short videos on how you can self-diagnose your XenDesktop and NetScaler problems using CIS. We are working on more of them.

    Step 3: Send Us Your Feedback

    Every diagnostic report allows users to provide granular feedback. Watch out for thumbs-up and thumbs-down icons on your report and tell us if the fix worked or not.

    We are always looking for ways to make it easier for you to self-diagnose and fix your Citrix issues. Here are three alternatives to sending us feedback about the site and your overall experience:

    Feedback link: https://taas.citrix.com/feedback/

    Twitter: Follow @CitrixInsights

    Email: citrixinsightservices@citrix.com


    I meant this first post to be a short summary for CIS users. I’ll share more in-depth stories in future posts. If there are specific stories you are looking for, please let me know. Ping me on Twitter @thirsty_crow if you want a quick response.

    PS: My CTP buddies wanted API access to CIS reports. I’m working on it. :)

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