10 Dec 2007 05:30 PM EST
[ Tags: knowledge center,  feedback ]

As you may have noticed, we recently launched a major overhaul to the Knowledge Center website.  This initiative was launched several months ago and was sponsored because of excellent feedback from you.   You highlighted some of the shortcomings in our existing site such as search, navigation and notification emails.  You also identified core functionality that is commonplace throughout the industry such as RSS feeds and social bookmarking.

The project started with a full usability study and information architecture review and included several infrastructure changes as well as investments in Google Search technology.  Under the hood, several changes were made to make our site even more friendly for external search engines such as Google.  After all, Google plays the part of our home page for more than 60% of visitors.  You can read more about the changes here.

Now for the real reason I'm posting... 

While most of the feedback from the new site was positive in the first few weeks, we did receive constructive criticism around the ability to find language specific hotfixes and product documentation.  It became obvious that we made a few poor decisions around usability in this area so we focused the team on correcting this in the first follow-up release.  As of last Friday, we added new language specific filters on the product pages to help track down hotfixes and product documentation for the various product specific languages.  Here are a couple screen shots of the new functionality. 

And once you choose a different language:

Please give it a shot and be sure to let us know how else we can improve.  We actively monitor the feedback mechanism that is located in the footer of each page.  This goes for this new Official Citrix Blog site as well.

Thanks,

Saul 

Permalink | Comments (5) |

Thanks Saul for fixing that issue so fast and that I can comment with my account as well

How about a one Hotfix Rollup page that includes all public Hotfixes for a Rollup? Let's say someone
has to download R01 up to R01 Hotfix 89, so around 30+ fixes an pages to navigate to download all fixes.

It would be nice to have just one page with all 30+ fixes and the Rollup to download.

Thomas

Hi Thomas.  Just want to make sure I understand the request.  You are simply looking for something to automate the process of navigating and having to launch each hotfix download.  Maybe a view where you could use a checkbox or something next to each hotfix you want to include in the batch download, then click "download selected files?" 

Funny that Shawn mentions a Citrix Update service.  This has been talked about several times in the past.  I may write a separate post to get more feedback on this one.  I'd like to get a better feel for how much demand there is for an auto update service.  Or even an Automatic Patch Discovery tool that checks all servers in a farm to see if updates are available and simply downloads them. 

Thanks,

Saul 

Saul - From my perspective it would be awesome to be integrated into a console for download and distribution, but I would simply love something that just showed me what the relevant fixes were for my particular platform.  I can't tell you how many times I've accidentally clicked on the link for X64 hotfixes, or accidentally started downloading the PRE-R01 hotfixes, etc.  Making it a bit easier by interrogating the local system and then providing a relevant list would go a long way for streamlining administration.  It would also solve problems in not knowing which hotfixes superceded the other hotfixes, etc.

Shawn

Posted by Anonymous at Dec 14, 2007 21:02 | Reply To This

Sounds good.  I'll resurrect this conversation within Citrix.

Thanks,

Saul 

Or just provide a Citrix Update web service

Shawn

http://www.shawnbass.com