Connect to My Company

So maybe you've tried the demo, and now you want to use the power of Citrix to access your "real" corporate data, applications and desktop. This page is designed to to jumpstart your corporate mobile productivity if your company does not use Citrix, you do not know if they use Citrix or you know they use Citrix but you are having issues connecting to your Company's Citrix environment. The data below can be used to help ask the right questions of your IT department, and give them the information they need to allow you to become more productive while mobile.

The information on this page is split into 2 sections:

1) We use Citrix, but I don't know how to connect to our Citrix environment using my new device.

2) I don't know if our company uses Citrix, but I want them to so I can be more productive.

My company uses Citrix, but I can't connect, what should I do?

We do not have information about your company's Citrix deployment, and this is question you really need to ask of your company's IT HelpDesk. But the fact that you know your company has Citrix is a good start. Usually issue is related to one of 2 issues:

* Your company's Citrix deployment does not meet the minimum version requirements.

* Your company's Citrix deployment does not include XenApp Services or Program Neighborhood Agent site which is required by several of the mobile Citrix Receivers

* You company does not allow remote access to the Citrix deployment, or does not have a SSL/VPN solution compatible with your device to allow remote access

To help ask the right questions and give your IT HelpDesk the information they need to investigate your request you can copy and paste the below sample email content. Delete and modify the sections between the <>s and send this to your IT help desk. The included links should help them determine if one of the above bullets is related to the issue you are seeing.

Start sample email copy here:

I'm trying to access our corporate Citrix environment using my <enter your device type here> and the Citrix Receiver for <enter your device type here> and I am having issues. I have connected to Citrix's demo environment with this version of Citrix Receiver and would like to use it to connect to our corporate environment.

When I try to connect to our company's Citrix environment, the problem I see is <enter your description here, be as descriptive as possible and be sure to include any error messages you see>. Can you please help?

<Example: I configure my device with address=<myco.com> my username and password and domain=<corpdomain>, and I have the "User Citrix Access Gateway" check box checked, and I get the following error message: "Invalid Address: The address cannot be found. Check the address and your network connection". >

Documentation related to the requirements for the Citrix Receiver I am trying to use at
http://support.citrix.com/proddocs/topic/receiver/rec-receiver-and-plugins.html

You can also find information related to Citrix's SSL/VPN solution, "Citrix Access Gateway" which is compatible with mobile Citrix Receivers at http://support.citrix.com/proddocs/topic/access-gateway/ag-edocs-landing.html if my issue is related to how I'm connecting to the network.

Thanks,
<your name>

My company doesn't use Citrix, but I want them to, what should I do?

Maybe you tried the CloudDemo with your iPad, Android Tablet or SmartPhone and you've seen how you could be more productive if your company allowed you to use Citrix to connect to your corporate data, but what can you do?

Talk to your IT manager about Citrix Receiver and how it can make you more productive. It's a win-win situation, giving you the freedom and flexibility to choose where, when and how you work while IT maintains complete control over sercurity, performance and user experience.

Tell your IT department why you need Citrix Receiver for your mobile device:

* I need to leverage more than just web applications using the devices browser, email and PIM from my mobile devices. I need full access to business applications, data and documents no matter what device I have.

* I need access to all the data I can get while in my office while on the go, even when I don't have my laptop.

* I need to be able to travel lite on business trips, and leverage the best and newest device technologies available to me.

What your IT department needs to know?

* Citrix desktop virtualization infrastructure offers a single solution to enable on-demand access to any business app, desktop and document from anywhere

* Citrix Receiver is a universal client that allows iPads, PCs, Macs, netbooks, tablets and smartphones connect to Citrix virtualization infrastructure.

* Citrix virtualization infrastructure includes the ability to use advanced access controls that all administrator to safeguard all corporate data from the datacenter to the device running Citrix Receiver.

* Administrators can delegate which applications users can access, users are empowered to subscribe to which applications they need.

* Desktop management costs can be reduced and allow rapid response to changing business requirements such as workshifting, branch expansion or M&A activities through a centralized management paradigm designed into the Citrix infrastructure.

* Send them the below URL to Cirix's Products & Solutions page so then can learn more about how they can help you be more productive:

http://www.citrix.com/English/ps2/products/product.asp?contentID=1857200&ntref=hp_nav_US