CitrixCloud.net FAQs

Frequently Ask Questions:

Q1: I can access the CitrixCloud DemoCloud environment fine using Citrix Receiver, but when I try to access my corporate work account, it doesn't work. Why not?

A1: There are a number of reasons that this may happen. Citrix does not have the details of your company's Citrix deployment that would be needed to fully answer this question. It is recommended that you contact your company's IT help desk for assistance with connecting Citix Receiver to your corporate environment. You should send them the following like if you are using a Citrix Receiver for mobile devices: http://support.citrix.com/proddocs/topic/receiver/receivers-mobile-devices-wrapper.html.

Q2: When I try to open Microsoft Word or any application, it starts loading, the screen turns blue and then returns to the home page. Why?

A2: This is usually caused by your network's firewall having port 1494 blocked. You will need to unblock port 1494 on the network, or connect your device to a network that does not have port 1494 blocked. If you need to pass this information on to your company's IT help desk, have them refer to Citrix Ports - Firewall Modifications Required article for more information related to this topic. A good link on this topic is http://www.dabcc.com/article.aspx?id=1755.

Q3: I receive an invalid credentials message when attempting to logon. Why?

A3a: Verify that all of the fields you used to configure the Receiver are exactly the same as on the registration email you received. This includes the address and domain fields.

A3b: If you have registered multiple times, your username will have a sequential number added to the end of the username (example: joe.user, joe.user1, joe.user2). Some users enter the letter "L" at the end of their username instead of the number "1".

Q4: How come the demo asks me for a Password when I try and surf the internet with using the browser on the demo environment?

A4: Access to most websites on the internet are blocked using policies in the demo environment. There are several examples web access in the demo that you can experience, including access to www.citrix.com, which does use Flash on it's homepage if you are looking for a Flash example. Some of the other applications also access internet web sites to demonstrate other web technologies such as SilverLight.

Q5: How do I install a new application into the demo environment?

A5: The demo environment is locked down and only the demo applications already installed can be used, and demo users do not have permissions to install new applications.

Q6: How do I copy data to my CitrixCloud.net account?

A6: CitrixCloud.net is for demonstration purposes only and the ability for the users to download data to the environment has been disabled. All data you save in your profile such as My Documents is deleted nightly.

Q7: I can't remember my username or password. What should I do?

A7: All demo account passwords are demo

Q8: How can I access my own computer?

A8: CitrixCloud.net can not access data or applications on you personal system. For more information on using Citrix Receiver and XenApp in your corporate environment, see the Products & Solutions section of Citrix.com. For Citrix solutions related to accessing your personal computer, see the http://www.GoToMyPC.com.

Q9: How can I buy the solution or have someone contact my company for more information?

A9: See http://www.citrix.com/lang/english/lp/lp_1689135.asp??ntref=hp_nav_US

Q10: When will my demo account expire?

A10: Demo accounts will last for approximately 1 week or longer. You demo account may be deleted at any time for maintenance purposes. You can register for a new account at any time.

Q11: How do I sign up for the full version of the service in the cloud?

A11: CitrixCloud.net is only a demonstration environment of the type of environment you corporate IT department can deploy for your company. Citrix does not offer a services similar to what you experience in the demo environment at this time. See http://www.citrix.com/lang/english/lp/lp_1689135.asp??ntref=hp_nav_US if you are interested in buying the solution for your corporate usage.

Q12: Is my BlackBerry model supported?

A12: Please see the supported models at http://community.citrix.com/display/xa/Supported+BlackBerry+Models