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Added by David McGeough, last edited by David McGeough on Nov 16, 2009  (view change)
Permalink | Twitter Post to Twitter | Comments (7) | Views (2303) |
08 Oct 2009 10:00 AM EDT
Most common licensing issues reported by Technical Support
[ Tags: licensing ,   technical support ,   common issues ,   xenapp ,   xenserver ,   branch-repeater ,   netscaler ,   xendesktop ,   access-gateway ,   nonspecific ,   team-technical-support ]
posted by David McGeough

Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Our Licensing team in Citrix Support receive lots of questions everyday around How to retrieve licenses for XenApp Platinum or How to license XenServer, etc...

The most common questions asked are documented in the Citrix Knowledge Center.

Below you will find a list of the most common questions asked.

Article Title Article Link
How to Fulfill/Convert a MetaFrame License into a Presentation Server 3.0/4.0/4.5 License CTX118202
How to Resolve a Red Alert on the License Management Console CTX118203
How to Return/re-host a License using MyCitrix CTX118324
License file not recognized by License Management Console/License Server CTX118362
How to Retrieve Internal Use and Not-for-resale Licenses with My Citrix CTX118564
How to Upgrade the Licence Server for Presentation Server from Version 4.0 to 4.5 CTX116749
How to Download all Licenses in One License File CTX118634
How to Assign a Citrix Solution Advisor in My Citrix CTX118787
XenServer Licensing with My Citrix CTX118788
Error: There are no items to fulfill CTX119354
XenApp Enterprise licensing with embedded Application Streaming feature CTX120192
How to Check the Current Status of Subscription Advantage using My Citrix CTX120102
How to Look up or Assign a Citrix Solution Advisor using My Citrix CTX120143
How to Add or Update a Contact in My Citrix CTX120355
How to Activate and Allocate NetScaler Not for Resale Licenses CTX120469
My Citrix Error: invalid host when allocating XenApp Platinum CTX120645
Repeater Unit Rejects a License File even though the License File is Correct CTX121184
XenServer 5.5 Licensing CTX121370

David
Twitter - http://twitter.com/citrixreadiness
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Comments (7)

 

  1. Oct 11

    Anonymous says:

    How to Activate and Allocate NetScaler Not for Resale Licenses - CTX120469 My c...

    How to Activate and Allocate NetScaler Not for Resale Licenses - CTX120469

    My comment " I think netscaler licenses no longer require a hostname"

    Otherwise this is a great source of information

  2. Oct 11

    Anonymous says:

    above from me - Alfred W.

    above from me - Alfred W.

    1. Oct 12

      David McGeough says:

      Hi Alred, NetScaler licenses are tied to the MAC address of the appliance, as o...

      Hi Alred,

      NetScaler licenses are tied to the MAC address of the appliance, as outlined in the article.
      Let me know if you have any further questions.

      Thanks
      David

  3. Oct 16

    Anonymous says:

    I must sat it was extremely difficult to find the actual licensing process for X...

    I must sat it was extremely difficult to find the actual licensing process for XenServer. Perhaps making it clearer in the acquisition process (comparing, downloading, etc) would save such a common question from needing to be asked.

    1. Oct 16

      David McGeough says:

      Thanks for the feedback. I will work with the licensing team to improve the pro...

      Thanks for the feedback. I will work with the licensing team to improve the process around how to license XenServer. Maybe a "How to License XenServer" video is best.

      Thanks
      David

  4. Nov 13

    Dennis Hurlburt says:

    XenServer 5.5 http://support.citrix.com/article/CTX121370 this is what custome...

    XenServer 5.5

    http://support.citrix.com/article/CTX121370

    this is what customer service use's to help customers with licensing questions.

    1. Nov 16

      David McGeough says:

      Thanks Dennis, I've added CTX121370 to the list. David

      Thanks Dennis, I've added CTX121370 to the list.

      David

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