Recently, I blogged about three ways of delivering telephony functions to Citrix Presentation Server users. A reader commented: "I currently use the Avaya Softphone via Citrix for Remote Call Center agents, allowing complete in-the-office phone features that allow us to not rent office space." You can learn more about publishing the Avaya IP Softphone in the following document on Avaya's web site: http://support.avaya.com/elmodocs2/ip_agent/R7.0/125772.pdf

Derek Thorslund
Product Strategist, Multimedia Virtualization