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Added by Rene Alfonso , last edited by Rene Alfonso on Dec 10, 2007  (view change)
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10 Dec 2007 09:56 AM EST
Support Knowledge Base
[ Tags: team-technical-support ,   nonspecific ]
posted by Rene Alfonso

Hello, 
 
My name is Rene Alfonso and I have been working for Citrix Technical Support for about 10 years.  During which time I have worked in many areas of support. I remember when we only had 2 products (WinFrame and WinView).  I have developed a number of support tools including RM Web Console,  Medevac, DSDaig, SQL Replication Test Tool, and CtxTrace. 

I am currently on the Knowledge Base management team.  
I am new to blogging but would like to use this as an opportunity discuss new knowledge base projects and collect feedback on what's important to our users.
 
Stay tuned for more information and thanks for stopping by.

 
 Regards,
Rene
 
FYI Very cool video I found on YouTube on Citrix technologies.
               
  

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Comments (1)

 

  1. Dec 10, 2007

    Anonymous says:

    Thanks for sharing this video! You can find this, and over 300+ other Ci...

    Thanks for sharing this video! You can find this, and over 300+ other Citrix videos for a project we completed called Citrix YouDeliver.

    http://youdeliver.citrix.com

    Rick Reich
    Citrix Web Marketing
    www.citrix.com

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