Prepare your calendar for another one of those great meeting of the minds events that brings together the best presenters and attendees for collaboration on all things Citrix. The next bi-annual DocForum event is going to be held on December 5, 2009 at seines highs in Courbevoie, France. I've included information about the event below in both English and French

About DocForum

The meetings at DocForum are non-commercial and all about technologies around Citrix, Terminal Server and SBC in general.
The goal of these meetings is to bring together the best in the French IT sector together to exchange experiences and know-how.
DocForum meetings are held bi-annually in June and December, with free registration.
The next DocForum event is on December 5, 2009

À propos de DocForum

Les DocForum sont des rencontres non commerciales autour des technologies Citrix, Terminal server et SBC en général.
Le but de ces journées est de réunir les meilleurs IT Francais du secteur, pour échanger leurs expériences et leurs savoir-faire.
Nos rencontres sont bi-annuelles, en Juin et Décembre, libre d'inscription.
Prochain DocForum le 5 Décembre

About the Event

The second bi-annual DocForum event registrations are open. As for the first opus, this happen a Saturday, December 5 at Courbevoie in seines highs.

For the second DocForum we will have a true Hall with 40 seats with all the equipment due to this day. This will always be a day without sponsor, so of technical presentations without trade.

Given the number of registered persons, first DocForum that do are not come (unfortunately without warning). We will ask you a symbolic contribution from 5 € per person*. Such participation will be used to validate your subscription, so it is best that you use the same e-mail between PayPal and the form below.

A propos de l'événement

Les inscriptions au deuxième DocForum sont ouvertes. Comme pour le premier opus, cela se passera un samedi, le 5 décembre à Courbevoie dans les hauts de seines.

Pour le deuxième DocForum nous aurons une vraie salle de 40 places, avec tout l'équipement dû à cette journée. Ce sera toujours une journée sans Sponsor, donc que des présentations techniques sans commerce.

Vu le nombre de personnes inscrites, au premier DocForum, qui ne sont pas venu (malheureusement sans prévenir). Nous allons vous demander une participation symbolique de 5€ par personne*. Cette participation servira à valider votre inscription, il est donc préférable que vous utilisiez la même adresse email entre Paypal et le formulaire ci-dessous.

For more information about the event click below:
http://www.docforum.fr/

T-Mobile and Microsoft announced that a Microsoft subsidiary had suffered a "data-service disruption" that wiped out all Sidekick users' contacts, calendar entries, to-do lists, and photos. In the joint statement, Microsoft/Danger and T-Mobile said its teams were working "around the clock in hopes of discovering some way to recover this information." However, it noted that the likelihood of doing so "is extremely low." - From NewsFactor.com (Oct 12, 2009)

Google Search and Google News performance slowed to a crawl, while an outage seemed to spread from Gmail to Google Maps and Google Reader. From ComputerWorld (May 4, 2009)

It's hard to believe in this day and age that we should hear of data recovery being an issue, isn't it?  Even the government has explicit input into this worrisome problem.  Yet in the past six months we've seen two major Cloud Computing corporate faux pas.  More correctly, here we are talking about Business Continuity or drilling down one level, Workforce Continuity. 

One of my colleagues, who shall remain nameless, was aghast with these news releases and asked if it would negatively affect the push we are seeing in industry toward consumption based delivery of IT services.  Specifically, if Citrix technology was associated with one such disaster as a part of the Citrix Service Provider program, would we end up with a "black eye" and thus a negative brand implication?

Ironically, when I was working on our CSP TCO/ROI calculator, the question came up about Disaster Recovery and whether or not service providers offer it as a part of their subscription/hosting business.

The next logical question is 'Do service providers also provide some form of disaster recovery for themselves?'  It's one thing to back up data for the end customer, but what if the service providers' whole farm goes down?  Well... this is really a great question, but as we've seen from the recent press, it may be a matter of big fish vs. small fish.  For example, smaller hosting/service providers can and do back up their data using larger enterprises such as Amazon's S3. Why?  The costs are relatively low and the processes relatively easy to use. 

Also, because storage arrays are relatively inexpensive and technologies such automated failover are available, many smaller scale service providers opt to use their own backup and recovery systems on premise.

So one might ask, what about the big guys (Google, Amazon, Microsoft)?  Who provides their data recovery systems?  Well... based on the performance recorded in the press over the past few months, that appears to be a very good question.  There are speculations that because large Cloud Compute companies use (very) low cost equipment (servers and storage arrays) that duplicating real-time data for instantaneous recovery is just a part of their operations.  But is it really?

One of the challenges with scale is that you have to have enough compute power and storage to not only service the masses, but to provide continuity (and backup) in the event of a catastrophic failure.  Will negative press such as that from Google and Microsoft's "Danger" (what a name for a DR company!) keep businesses from using service providers for their mission critical data?  Anecdotally I've got to say no... at least at the SMB level because the data shows an increase in off premise IT services.  But maybe Google and Microsoft need to take a closer look at how they handle these types of services, especially for the large enterprises.

I've got a question for you. When was the last time you actually tested your Business Continuity system?  I mean, really tested a failure to see if your processes meet your users' expectations?  Don't get caught in the news answering the question like these guys did!

My friends in HP Solutions Engineering tell me that historically capacity planning for server deployments was not a trivial task given the range of variables to consider, not to mention the time and therefore the expense required to do it right. And now add virtualization variables to the mix and capacity planning tasks can be even more challenging. YET, effective capacity testing can supply a big payoff by ensuring that your virtualized environment can be the best it can be, and that you gain all the cost savings and flexibility improvement benefits promised by virtualization. See here for a recent HP post on capacity planning in virtualized environments.

Of course it is not surprising that there are a number of innovative tools out there to assist in these efforts for Citrix environments, including HP LoadRunner, a popular load testing tool used for planning XenApp deployments, and the Citrix EdgeSight for Load Testing server sizing and application performance testing solution.

We have a excellent new technical resource for capacity planning with ESLT - the recently released "Using EdgeSight for Load Testing ..." white paper developed by HP and Citrix describes how to implement ESLT tools and scripts to characterize scalability for various HP ProLiant servers with XenServer and XenApp. This paper is a great addition to the ever expanding set of technical papers published on XenApp and XenServer - visit here to browse the entire library.

Don't forget to register for the Citrix Live! Virtual Event, Secrets, Lies and VDI happening Oct 20^th and visit the HP sessions and exhibits! Enjoy.     
 

The last few months we have seen lots of communication around the XenApp 5 FP2 and XenDesktop 4 product releases. Looking into the components released with XenApp 5 FP2 you may (or may not ) have noticed a new Secure Gateway hotfix - 3.1.2.

Secure Gateway 3.1.2 hotfix is available from MyCitrix or via the Citrix Knowledge Center article CTX122212.

So what's fixed in this release?

1. Under certain circumstances, the Citrix XTE Service does not properly disconnect a Terminal Services session. Specifically, the issue occurs when the network connection between the XTE Service and the client is interrupted and servers stop sending ICA KeepAlives to check the network connection status.

2. The Citrix XTE Service can exit unexpectedly at random, disconnecting all users.

3. After upgrading to Version 3.1.1. of the Secure Gateway, the Secure Gateway process can consume extensive memory, eventually using up all available memory.

In addition, all fixes from the previous 3.1.1 hotfix are included.

David
Twitter - http://twitter.com/citrixreadiness
Citrix Support on Facebook - http://www.facebook.com/citrixsupport

I just returned home from attending this year's CUGtech Autumn 2009 event in Geilo, Norway hosted by Citrix User Group Norway. It was my first time attending this event, and even with hearing all the great things about this event, I don't think I was even remotely prepared to experience at how truly impressive of an event our friends in Norway put together.

One has to keep in mind that this is a Citrix User Group run event, but this is no ordinary users group, they are at the top their game in every respect. Yes they hold regular users group meetings in the traditional sense of what one would expect to be a users group, but they also hold bi-annual CUGtech events, which one could say are on par with or one could say even compete with some of the other corporate run industry events. I think that it is great to see a users group evolve from being a local community to become a global community that attracts people from all over the world.
To get a better understanding of why I was really impressed by this event and Citrix User Group Norway, I guess I have to start off with talking about what they put into the making of this event happen from the planning to the execution.

We all need an identity and or something to represent. Having a logo is a good start, and I've got to say that Citrix User Group Norway has got to have one the snazziest logo's yet for a users group. Being one who loves visuals I think that a visual identity is very important aspect of any group or organization.

They have also taken this identity and applied it to documentation, banners, singage, and swag for the event, like any major industry would do.

But where would we be if everything was just dressing, we need a little substance to that eye candy right. Well, it was very interesting to see how much substance there was at this event. The planners of this event like so many others these days have also had to come to terms with the fact that we can no longer have a single track event. There are just so many products and technologies to talk about, and not to mention the focus, such as being technical or operational in perspective, that it is not possible to hold an event these days without running dual tracks to cover it all. If you have ever had the pleasure of trying to organize any type of event you can certainly appreciate all the planning of that goes into making a schedule like this.

CUG Agenda

Choosing where to hold an event is always an interesting challenge. One has to try and choose a location that is something more than a place to hold and event, as we all want a venue that has a little something more to offer than just a conference hall, or is a place that is easy to travel to while keeping cost to a minimum. I think that at first glance some people, and I could be wrong about this, would view traveling into the mountains of Norway as not being the easy part to travel to. But you have to remember that this is Europe, and they have the whole train thing down very well. The event was held in Geilo, Norway which is one the major Ski resort areas in Norway, and is only about a three hour train ride from Oslo.

For me the train ride was part of the whole event, as we traveled there with many of the attendees of the event, and it gave all of us an opportunity to get know each other a little better, Oh and did I mention there was bar on this train.

Usually most events are held in places rich in night life, but don't let the location fool you, as I soon learned that this played into the events favor, as it didn't suffer from the usual disbursement of attendees being side-tracked to other attractions. If you take a look at the schedule you notice that this event goes very far into making sure it is a great time for all, the actual schedule for the first day's events go from 8:00 AM until 2:00AM, and let me tell you what a day that was, the first word that come to mind is WOW! The event planners really outdid themselves, as we went from a day of sessions to having a grand dinner together, to having a Ski party where everyone dressed up in the favorite Ski gear, to having a Geek Speak session at 1AM. They even had a kicking band playing for pretty much the entire night, to along with the pinball machines, and arcade skiing machines.

The Citrix User Group Norway would not be possible if weren't for the dedication of its members, leaders, and sponsors that over the years have grown this community to where it is today.
I would like to thank Kenneth Beck, Bjørn Uddal, and all of the many great people from Citrix User Group Norway for putting together such a great event. It was great to be a part of it all, and to meet so many people who are truly passionate about Citrix Technologies.

I would also like to thank the many sponsors that have also given their support like Atea, Commaxx, Logica, RES Software, and Steria.

Well its time to catch a plane, but I hope I have given you enough of a slice of what CUGtech is all about, and if you ever get the opportunity to attend one, I wouldn't hesitate on doing so.

There is an $8 Billion market opportunity for hosting Windows applications, but if you don't have the right marketing approach, you'll be sitting on the sidelines.  Our partners, who are both Microsoft SPLA (Service Provider License Agreement) and CSPs (Citrix Service Providers) have been screaming for more marketing insight, so here it is!
I wrote a blog back in August about Marketing IT Services and this blog speaks specifically to Step 2 - "Know Thy Customer" and Step 3 - "Know Thy Marketing Approach".  For Step 1 "Know Thy Product and Value" we are running a separate webinar that you can sign up for by hitting the links listed here...

Date: Wednesday, October 28, 2009*

Time 9:00-10:00 AM EDT

Time 2:00-3:00 PM EDT

Time 9:00-10:00 PM EDT

*If you can't make any of these times, you can register afterwards for the recorded session.

Under the "Know Thy Customer" heading, you've got to pick a way to get to them after you've figured out your product offering.  One of the most cost effective approaches today in this market is through your website.  Most service providers know this but don't spend the right resource emphasis to make it a reality.  Look, 1990s marketing approaches won't work in this space and your (potential) customers are searching for ways to do business the same way they are doing all of their other research, via the web.  So if you don't have the right content, or tools to monitor your sales approach, you will be stuck going door-to-door, which is the recipe for long sales cycles in a volume subscription market... not what you want!

The first question you need to ask is, "Is my site effective?" To know this you'll have to employ some kind of web analytics to get the information required to determine the effectiveness of your online campaigns and lead generation.  If you want to do this on the cheap, Google has a free tool you can pick up that will show you things like "bounce rate" (people who leave your site from the top page).

The second question you should ask is, "How do I get visitors to immediately sign up for my service?"  One way to do this is to provide them with an interactive tool where they can see for themselves the benefits you provide over their existing model.  The CSP Marketing Team has created a great TCO/ROI tool that you can repurpose and rebrand for your site.  Another way to do this is by allowing customers to trial the service without having to pay right up front.  One way to accomplish this is to sign up with a billing clearinghouse/broker who will allow you to encourage "impulse buying" by your prospective customers.  According to one company, "customers who use the service spend 75% more per transaction than a website's typical buyer".

Now that you've got a way to get knowledgeable about your customer and a way to allow he or she to access your services more easily let's talk about the "Know Thy Marketing Approach" for a minute.

It may seem infantile in this age of high tech, highly graphical marketing, but online selling gimmicks such as Avatars are very effective.  There are companies who specialize in this marketing approach and can set you up with the tools to rapidly put these animated sales people to work for you.  Buy the way, according to some experts, among virtual sales reps, female avatars produce twice as many sales as males.

You should also offer "Amazon.com-style recommendations".  This may seem like expensive proposition again, but there are companies that specialize in setting up the tools for you and you'll know in just a couple of months whether or not this is worthwhile for you.  One company who issues this software claims you'll see an average increase in sales of 20%.

Lastly, use Email advertising.  Hear what I am saying...DON'T SPAM your customers.  Rather once you have your analytics from the tools you incorporate, ask for potential customers to "opt in" to messaging from your company.  You have to be careful with this approach and be very targeted with your email ads.  I subscribe to five different services for marketing research and I can tell you that I'm fed up with all but one of them because they send me information that has nothing to do with my work... and so they have now been either discontinued or sent to my SPAM mail box.  If you do this correctly, you could see up to 35% conversion rates on the ads you send.... if you do it incorrectly you'll not get another chance with that same customer.

Follow these steps and I can assure you that you will do better than just throwing a web site together and hoping for the best.  By the way, if one of your senior people isn't personally running your electronic marketing, then you might as well just stop doing it.  Research shows that there is a direct proportion of sales (or lack thereof) to the quality of the team supporting the content.

Note: I need to credit INC magazine for some of the content here.  They had a great article in their February 2008 edition if you're interested.

72 hours after the XenDesktop 4 announcement

In the past 72+ hours after the announcement of XenDesktop 4, I have seen several positive comments written up by esteemed bloggers such as Chris Wolf (Burton Group), Dan Kuznetsky, Brian Madden, Doug Brown, the 451 Group, and more, reinforcing our mission to make desktop virtualization as the solution to the outdated desktop management practices.

In addition, I have personally had several 1:1 conversations with customers and partners and the feedback I have received has been extremely positive. In fact, I was visiting a healthcare customer today and when they heard about XenDesktop 4 - they loved it and when I told them about the Trade-up program, they were excited and wanted to move forward with it ASAP.

Licensing - what? why? hmm!!!

Licensing for XenDesktop 4 has certainly created some discussions in the blogosphere. The user-based licensing in XenDesktop 4 means that customers pick the users they want to deliver virtual desktops or apps to. In addition, it offers the ability to reassign a license from one user to another. For example, in a scenario where an employee quits an organization - the license can be reassigned to another employee. The licensing works perfect for the mainstream use cases where customers are rethinking their desktop management and applying the power of all types of virtual desktops and applications across a range of users. And, the licensing makes even more sense when you implement local VM-based desktops with offline use. In my conversations with the customers and partners, we have found that the licensing works well for majority of customers and prospects.

However, we have also seen comments that user-based licensing does not work for certain use cases, for example - student labs in schools or Universities or shared devices in a healthcare facility. First of all, I want to state that majority of these comments have reinforced that XenDesktop 4 is a solid product that addresses customer requirements, and customers are extremely interested in using the product for their implementations. Citrix's goal is to enable organizations to adopt desktop virtualization and address all enterprise use cases and not restrict usage for any specific use case scenario.

Is Citrix doing something about it?

We have received the customer feedback and we are actively investigating appropriate licensing programs for XenDesktop 4 to address these use cases. We believe that all customers should be able to adopt desktop virtualization enterprise-wide and reshape their desktop computing, and we stay committed on that mission. We are in the process of collecting some more information and we plan to share our solution to address these requirements within 30 days.

How can you help?

Finally, we recently launched a survey to collect more information on how our customers plan to start their desktop virtualization projects with XenDesktop 4. It takes less than 5 minutes to fill it up with mostly multiple choice questions. I encourage everyone to give us your direct input on your use cases. It will help us enhance our product offering overtime and guide us to offer appropriate licensing programs immediately. CLICK HERE TO PROVIDE FEEDBACK

Thank you for interest and support in Citrix and XenDesktop 4. We are open to input so we can serve you with the right products and programs.

Don't forget to attend our online event - we will talk licensing a bit more then!

Mac users out there have long been asking for and waiting for a rich and secure remote access experience with Access Gateway solutions. Now the wait is over. Mac users can now download the Access Gateway plug-in for Mac from MyCitrix.

Access Gateway team has made available Mac OX X plug-in for Access Gateway 4.6 Standard Edition and Access Gateway 9.1 Enterprise Edition:

- The user experience of the plug-in conforms to the native Mac experience, providing rich user experience.

- Mac users can securely connect to their remote applications, leveraging pre- and post-authentication endpoint scans to confirm to their corporate security policies. For stronger security, when the remote Mac user logs off,  the plug-in also destroys any session data (cache, cookies, etc) on the client.

- With globalization features, the plug-in brings this new experience to English, French, German, Spanish and Japanese users.

If you are a Mac user, I encourage you to go to the downloads section on MyCitrix and select Citrix Access Gateway from the drop-down menu of 'Search Downloads by Product", then find "Access Gateway Plug-in for Mac OS X, Version 1.0.2.23" under the Clients section.

If you are using this new plug-in, please share your experience with me and what you would like to see next.

Sai

Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Our Licensing team in Citrix Support receive lots of questions everyday around How to retrieve licenses for XenApp Platinum or How to license XenServer, etc...

The most common questions asked are documented in the Citrix Knowledge Center.

Below you will find a list of the most common questions asked.

David
Twitter - http://twitter.com/citrixreadiness
Citrix Support on Facebook - http://www.facebook.com/citrixsupport

Last week, Citrix released to web XenApp 5 Feature Pack 2. Hopefully, you've had a chance to download the media and install it in your lab, as well as read about some of the new features and functionality. Or maybe you've pondered it and brushed it off because transitioning to a new Feature Pack level might take more time and effort that you can expend right now. Hold on!

Transitioning to XenApp 5 Feature Pack 2 isn't all that complex—if you have the right tools. Here's how to simplify your life:
• Attend the Best Practices for Upgrading/Migrating to XenApp 5 Feature Pack 2 TechTalk on October 8th (also available on demand after that date)
• Download the Technical Guide for Upgrading/Migrating to XenApp 5 Feature Pack 2 white paper

The TechTalk and white paper are straightforward technical how-to resources that include those little "gotcha" items that will simplify the transition to XenApp 5 Feature Pack 2. You'll get a very brief overview of the new features and then dive right into what it takes to upgrade or migrate.

So, here's the challenge: Invest 50 minutes in the TechTalk and/or read through 20 pages (mostly tables), and you'll definitely save at least a few hours (maybe days?) implementing XenApp 5 Feature Pack 2. Let me know how much time the TechTalk and/or white paper saved you!

The most common request we get for Power and Capacity Manager is the support for other power management APIs... With XenApp 5.0 Feature Pack 2, we only support Wake-on-LAN and XenServer API. We will extend this list in upcoming versions.

In the meanwhile, your only option is to use WMI events to trigger power-on commands to your computer management infrastructure.

I've tested the following using Powershell V2. The script has to run in the Concentrator:

Register-WmiEvent -Namespace "ROOT\Citrix\XenAppPCM" -SourceIdentifier "PowerEventAction" -Query "Select * from __InstanceModificationEvent within 10 where TargetInstance ISA 'Server' and TargetInstance.PowerActionState=4" -Action {
   $servers = Get-WMIObject -Namespace "ROOT\Citrix\XenAppPCM" -Query "Select * from Server Where PowerActionState=4"
   foreach ($s in $servers)
   {
     #Launch power action command to the server management infrastructure here
     Write-Host $("Server: " + $s.Name + " MAC: " + $s.MacAddress)
   }
}

PCM classes in WMI are registered under ROOT\Citrix\XenAppPCM namespace. The script above registers a listener that triggers when PCM changes a server "PowerActionState" attribute to 4 – this state indicates PCM needs additional capacity for a workload.

Another interesting event in PCM WMI is "NotEnoughCapacityEvent". This event triggers when all servers in the workload are on-line, but policies would require additional servers to become on-line. You could use this to trigger provisioning of additional servers in that workload.

PCM WMI classes are pretty feature rich. In fact, all console operations issue WMI operations under the covers. You can find the MOF files after installing the Concentrator, at %WINDIR%\System32\WBEM\PCMConcentrator_v2.0.50727.mof and %WINDIR%\System32\WBEM\Framework\root\Citrix\XenAppPCM\PCMConcentrator_SNVersion_1.0.2.0.mof

You may also take a look at the Powershell WMI Explorer from thepowershellguy.com (link), it's a pretty decent WMI browser using nothing but Powershell!

They were once multi-billion dollar technology companies and now they no longer exist!

Well we could leave it right there and just chalk up the demise of these companies to poor economies or even to a fatal flaw in their technology.  But neither of these answers would be true.  In fact, in their hay-days each of these companies would have been called the darling of the industry.  What Wang did for business productivity shot them to the top of the charts back in the 80's and at $3 Billion in sales with over 40,000 employees one would have thought them to be a long term contender.  Wang got so overly focused on a single platform application (word processing) that by 1992 they had to file for bankruptcy.

In 1987 I was a software engineer doubling as a Systems Administrator for engineering workstations at a company called TRW (which was also a multi-billion dollar company that no longer exists).  We were just migrating from DEC equipment to Sun Sparc Stations... and man did those things run fast (at the time).  Sun was said to have (3) generations of workstations ready to ship but there was so much demand for their hardware the rumor was they were holding back the shipment of new technology until they gave themselves enough time to sell what was already going like hot-cakes.  But hold on to that for a second while I back up to talk about DEC.

We had a gaggle of Systems Admins for the DEC VAX computers in 1983-85.  DEC was crushing IBM at the time with performance/cost and shares of DEC stock were going through the roof.  However, as Sun began to emerge there was a whispering on the wind about the proliferation of Sys 5 and BSD based operating systems.  DEC was proprietary at the time and you had to be a PhD in VMS command line just to know how to boot a machine.  With so much frenzy over Unix, DEC decided to get into the business but do it in a way that ultimately led to their demise.  They had so much expertise in their own operating environment that they had to pay huge sums of money to get Unix developers on board and get their own version of Unix (called Ultrix) into market.  But to pay for the development DEC came up with a scheme that ultimately put them in the ground.  They decided to charge double the amount for system maintenance and software upgrades to all of the customers that had been loyal to them for years.  And when Sun came out with higher performance minis and IBM fought back with their 6000 series, DEC was caught with their pants down.  The net result was an exodus away from the VAX machine and no loyal customers to foot the Ultrix bill.... Good-bye DEC!

By 1990, Sun was the "Super-Hero" and they began to forge ground against the incumbents like IBM and HP.  There was a huge following of Sun both in terms of performance/cost and in terms of the scientific community as Sun became known as the anti-establishment technology company sprouting forums for the enhancement of open source collaboration.  So superior was their technology that the big mainframe companies tried desperately to steal their talent away.  But the die-hards at Sun would have nothing of it.  Besides creating the best platforms in the world, Sun had become the giant for networking with their mantra of "The Network is the Computer".  Driving network development through the precursor to Internet Protocol, Sun was on a rocket ship ride.  But then something odd began to happen.  Sun began to fragment their development and soon the performance of their equipment was not as stellar as their focus shifted to a world of Java collaboration.  They had a great run but couldn't figure out how to monetize all of their engineering efforts to create a Java enabled world.  With millions of devices running Java clients, but no revenue streams, Sun began to bite the bullet... and now... swallowed by Oracle!

So now there are some new darlings on the block regarding Cloud Computing... aren't there?  And Citrix is staying the course with the technology that has enabled our growth for 20 years.  We just announced XenDesktop 4, which is a logical path to virtualization... both for applications and for desktops.  I think we've learned from the past mistakes of others that you've got to keep doing what got you here and do it better than anyone else.  And don't forget about the next generation of IT Services that are coming on like gang busters.  We're in that market too!

Courtesy of the Citrix Project Kensho work over the past 18 months we have spent a good deal of time looking at the interoperability of virtual machines between hypervisors.

If you didn't already know: Kensho uses the still evoloving OVF Standard from the DMTF and has given rise to the Citrix OVF Tool; that can export multi-vm workloads from XenServer and/or Hyper-V, as well as import OVF content from VMware into XenServer or Hyper-V. Kensho has also added the OVF capabilities into XenConvert.

Before we outline the steps below, Hyper-V was chosen for this first example because the publically available tools are Hyper-V specific, and because Citrix is using VHD as its OVF package standard. There will be more later about taking this same VM to ESX.

The Tools:
We need to obtain (download) a few things and a couple need to be installed.

• The Citrix Merchandising Server Virtual Appliance
• The Hyper-V Linux Integration Components ISO(v1, not R2)
• Citrix Project Kensho OVF Tool
• Citrix XenConvert
• Some Linux distribution "Live CD" - Debian Lenny Live
• A Hyper-V Host

Explanation of the Tools:
The Merchandising Server is the appliance used for the example. XenConvert is to convert the XVA (XenServer export format) into an OVF based appliance. The Kensho OVF Tool is to import the OVF into Hyper-V. The Linux distribution "Live CD" is to mount the virtual disk of the appliance to modify the Grub boot loader and copy some files. And the v1 Linux Integration Components have the magic PV kernel shim that is needed.

The process:

1. Expand the Merchandising Server bz2 zip archive. (WinRAR can do this, and others as well)
2. Use Citrix XenConvert 2.x to convert from "Xen Virtual Appliance" to "Open Virtualization Format (OVF) Package"
   • Do not create an OVA, just an OVF.
3. Use Citrix Kensho OVF Tool to Import the OVF Package from step 2 to a Hyper-V host.
   • Do not boot the VM at this time.
4. Attach the Live CD ISO to the VM
5. Set the boot order to boot from DVD first
6. Remove the default Network Adapter and add a Legacy Network Adapter
7. Add a second DVD drive
8. attach the Hyper-V (v1) Linux IC ISO to the second DVD drive of the VM
9. Boot the VM into the Live CD and log in to its console
   • Debian will auto logon as 'user'.
10. switch to root: sudo -i
    • This command is specific to Debian Live
11. Discover the IDE disks:
    1. cd /dev
    2. ls hd*
12. Mount the virtual disk (the vhd)
    1. make a mount point folder: mkdir /mnt/mine
    2. mount the disk to the folder: mount /dev/hda1 /mnt/mine
13. explore the volume
    1. cd /mnt/mine
    2. ls
14. /mine looks like a common Linux /boot volume:
    
15. Mount the Linux IC DVD drive (mine is the second dvd on controller 2):
    1. mkdir /mnt/cdrom
    2. mount /dev/hdd /mnt/cdrom
16. Copy the kernel shims from the ISO to the virtual disk
    1. cd /mnt/cdrom/shim
    2. cp . /mnt/mine
17. Edit the device.map
    1. cd /mnt/mine/grub
    2. nano device.map
       
       
18. Edit the GRUB bootloader to load the shim and the kernel.
    1. nano menu.lst
19. Comment the 'hiddenmenu' option and increase the timeout so I can test.
    
20. Create a new entry specific to the shim and the distribution kernel-xen
    • Notice that the kernel is the shim file copied from the previous step and the existing kernel and initrd load as modules of the shim.
      
21. Modify the default selection to point to my new entry.
    • The default entry begins counting at "0"
      
22. Unmount the virtual disk and the cdrom
    1. cd /
    2. umount /dev/hda1
    3. umount /dev/hdd
23. Shutdown the virtual machine and remove the ISOs from the DVD drive (also remove the second virtual dvd drive).
24. Boot the virtual machine, note the new menu selection that was created - this is the kernel that should boot. Select it if you did not set it as the default.
    

Time to rethink your desktops

Months of planning, hours/weeks of discussions with customers, listening to the community and years of R&D effort leads to something big - and that right now is XenDesktop 4. Something that unlocks the potential of desktop virtualization that the world has been waiting for. With the new FlexCast delivery and enhanced HDX - now it is easy for anyone to look at desktop virtualization and start building plans to put their traditional desktop computing to rest for ever. Harry lists out why he would consider the change now and Raj talks about how this revolution will play out. Traditional desktop computing has clearly had its day - so long - hope to never see you again!

Looking at the responses within the community and several conversations with customers and partners have me convinced that XenDesktop 4 hits the mark. It offers exactly what customers need to serve different types of users with high def. user experience using one solution.

The only question I get is how do they get to it in the best possible way? What's the right license path to take? Every time I hear this question I think that the most important part of the job is done - getting the right product built for the customers that serves their needs and helps them solve their problems!

Three ways to get to XenDesktop 4

Now - let me walk through some scenarios that you may be faced with - it will help you decide how to pick the right path towards the bright future of desktop virtualization in your organization.

Scenario #1 - Not a Citrix customer today, but evaluating XenDesktop for virtual desktops

This is the most straight forward one. If you are considering desktop virtualization, XenDesktop 4 makes it simple. With FlexCast delivery - you have any type of virtual desktop solution you need, all with HDX user experience. You use it with Hyper-V, XenServer, ESX or vSphere - we will leave it up to you - I am sure you will pick the one that is most cost effective to you! Case closed!

Scenario #2 - Existing XenDesktop 2/3 customers, looking to XenDesktop 4

All XenDesktop customers get entitlements to XenDesktop 4 for no additional charge, as long as you are current on your soft assurance (which you likely will be because we offer 1 full year of SA with the product purchase). Most of you are already using the product based on 1:1 concurrency since virtual desktop means getting a license per user in most cases - Brian summarizes this quite well. So, this means more value for all of you at no additional cost. For example, if you are using XenDesktop 2 or 3 Advanced Edition - you get free entitlement to XenDesktop 4 Enterprise. All of the FlexCast delivery and full power of on-demand apps by XenApp at no additional charge. Wham! Similarly, Platinum Edition customers get the full capabilities of XenApp Platinum as part of XenDesktop 4 Platinum. In few cases I understand that there may be a concurrency delta from 1:1; adding new user based licenses of XenDesktop 4 with all additional capabilities as you expand to a larger number of users can be quite easy to justify with the new pricing and value of XenDesktop 4. Finally, if you are in an industry that has high concurrency ratios - stay tuned - we are working on offering you the right options to address your requirements.

Scenario #3 - All existing XenApp customers

Existing XenApp customers have three options now:

Interested in expanding to desktop virtualization now or in the near future for your XenApp users?

If you are interested in desktop virtualization, you should take advantage of the new Trade-up to XenDesktop 4 Program. This program is unbelievable value for anyone considering desktop virtualization. Here is how it works - you can trade-up all your XenApp licenses that you own for up to 2x the number of XenDesktop 4 licenses. Here is how you calculate savings. This might be enough for you to get your desktop virtualization going. You don't even have to start implementing virtual desktops day 1 - adopt it when you are ready and leverage the power of app virtualization as you get all the capabilities of XenApp with XenDesktop. Don't miss the opportunity - this program is only valid for a limited time.

Interested in XenDesktop 4 for new users that do not use XenApp today?

As part of the Trade-up program that I described, we also offer the flexibility to trade-up selective XenApp licenses and convert them to XenDesktop licenses. This program gives you the ability to use any XenApp licenses that you have own but do not use on a regular basis to deliver apps to your users. In fact, they may not even be current on Software Assurance. This program gives you the ability to leverage your existing investmet with Citrix - both license costs as well as your skill-sets and adopt XenDesktop 4 with lower risk and cost. Again, I encourage you to look at the Trade-up calculator.

Not interested in desktop virtualization?

If you are using XenApp to deliver apps with high concurrency requiements, keep using XenApp the way you are. Citrix is committed on XenApp product roadmap and support. We recently delivered powerful new capabilities in XenApp 5 Feature Pack 2. And, you will continue to see similar innovations in XenApp going forward.

Bottom line

This value with XenDesktop 4 is hard to beat, and time is now to look at desktop virtualization as you adopt your plans for windows 7 migration.

For all XenApp customers, look at the Trade-up program. If it doesn't work for you, no worries - XenApp is still the #1 strategic product with the biggest R&D and you will continue to see some solid product roadmap and support from Citrix.

For XenDesktop customers, most of you will have a solid upgrade with more value at no additional cost. I encourage you to look at the licensing differences as you go through the upgrade to XenDesktop 4.

For new customers, the choice is now easy. If you were thinking of how you can get one solution to serve all your users overtime. The solution is now here - Citrix XenDesktop 4

To learn more and uncover all the secrets, join our live event - Secrets, Lies & VDI

Summary of announcement

Today Citrix announced XenDesktop 4 - a complete desktop virtualization solution to address the needs of all users across an enterprise. XenDesktop 4 includes on-demand apps by XenApp as well as FlexCast delivery technology offering different methods to deliver desktops tailored to meet the performance, security and flexibility requirements of each user. In the future we will also see XenClient to further extend our desktop virtualization strategy to include local VM-based desktops. XenDesktop 4 will be available under a new simpler per user license model more in line to support desktop deployments. XenApp will continue to be available standalone with today's CCU model. We are also providing incentives to move to a XenDesktop license. Since XenApp application virtualization is a critical component of our desktop virtualization strategy we will continue to invest in it with additional capabilities on the horizon as early as the first half of 2010. 

Wham! There you have it, finally a single product option.  Something that I have wanted for a long time to address a far broader range of use cases and truly enable desktop virtualization that goes beyond a simplistic one dimensional VDI view of the world.

So what are those use cases and drivers?

I've written in a past blog the time is now! about why I feel WIndows 7 is a long awaited stimulus to drive the next desktop refresh. In addition, the analyst data I have seen strongly indicates that 2010 will be the year of the PC refresh after years of skipped upgrades. This I believe will lead to many more people seeking to understand how desktop virtualization fits into to their strategic plans to ensure that they make the right investments in 2010 for their IT infrastructure as the economy begins to recover.

When I talk about drivers for desktop and application virtualization to customers from CIO to hardcore techie, I generally find that everything fits into three buckets. Here are some common perspectives that I have shared that resonate with our real world customers who are implementing at scale today.

Business Perspective

• Simplify business continuity and build it into the core architecture.
• Enable quicker and easier office moves and enable mobility from any connection from a broad device set.
• Invest in M & A and global expansion.
• Enforce stronger data standards and security through centralization.
• Drive increased consistency, more efficient staff based on location.
• Enable outsourcing.

User Experience Perspective

• Ensure consistency of user experience across any network. WAN and bandwidth matter.
• Improves performance when latencies are managed down by moving apps closer to the desktop.
• Enable telecommuting and access from any device/connection.
• Recover faster from faults to increase productivity.
• Introduce new productivity models like BYOPC.

Technology Perspective

• Leverage power and cooling efficiencies in the data center to reduce costs.
• Consolidate data centers and extend reach of existing data centers.
• Build greener user buildings in metropolitan areas and reduce carbon foot print.
• Reduce complexity in workplace and datacenter management OpEx by reducing the # of instances to manage.
• Ensure reliability of simple clients to reduce helpdesk calls and end user break fix visits.
• Reduce management costs and risk for infrequently connected devices such as laptops.

Once people start to understand the potential from their respective points of view, it usually boils down to desktop virtualization is a way to drive costs down over time and increase productivity very quickly.

To solve for the above use cases with the current distributed computing model is very difficult. Primarily this is because at scale distributed computing is complex to manage with a lot of overhead and many moving parts. This then leads to many points of control to make a change - flexibility is next to impossible. All this adds up to slow time to value for anything that needs to get done quickly, and hence the model is not very agile.

When it comes down to picking the right technology option to enable a new desktop model, the predictability and performance over a diverse network infrastructure become key considerations. Many customers realize that to reduce support complexity and achieve service delivery consistency it is better to use a technology that addresses the majority of your use cases.  If you truly understand the above use cases, it becomes obvious that to truly leverage your investment, WAN and smart utilization of bandwidth is a must. I'd argue it is the lowest common denominator, and  it takes more than a protocol to deliver the best possible user experience. For example, working in the office you may be on a LAN or MAN depending on the location of your data center, but when you travel or go home network latency and bandwidth matter. If you have to switch display protocols with varying bandwidth requirements from site to site then the complexity of supporting this when a user calls just erodes the cost benefits. In addition, some customers simply reject the idea of implementing solutions that lock them into proprietary client hardware solutions, or hypervisors as they lose price leverage. Many customers have told me that they want technologies that let them choose what type of client device to run on and hypervisor choice. That could be a Thinclient or simply a repurposed commodity PC, but with a mature protocol that is proven to run over diverse networks and uses bandwidth intelligently. Similarly these customers understand that hypervisor diversity is inevitable and so want to invest in management layers that support this coming trend.

Today Citrix has a range of HDX technologies to address a plethora of user experience use cases. We also run our solutions on multiple hypervisors and on physical hardware. This is why we are winning large XenDesktop customers including a 100,000 seat deal that we recently closed.

Is XenDesktop needed since XenApp also enables desktop and application delivery?

Not having XenDesktop 4 resulted in an artificial TS vs. VDI debate thanks to Citrix that has just continued to brew. Yes it's true, XenApp can host desktops and apps on a server operating system, so this leads to the logical question why do I need XenDesktop? In a blog last week on Brian Madden's site this sentiment was highlighted once again. I believe this is now a moot debate. With XenDesktop 4, it really does not matter which model you choose.  What's more important to understand is that you choose the right model to address your business need that fits the right economics and time to market for you.

Despite my pre-XenDesktop implementation experience and choices due to technology availability, I've always wanted and believed in a move towards a desktop OS. Why? It was largely driven by:

• It's a desktop.  It makes the most sense to deliver it with a desktop OS and avoid any issues or optimizations that may come up in the future that I may not have been aware of.
• App compatibility is not a problem on a single session desktop OS. Yes you can use 1-1 XenApp, but for reason 1 I still prefer a desktop OS.
• 3rd party vendor support is not an issue on a desktop operating system.
• Consistent service delivery of running a desktop OS across all use cases. This includes users being familiar with their Laptop OS - corporate or personal.
• Reason 3 above makes it easier for in house developers to adopt.

Now that said, I've lived through large scale XenApp desktop and application deployments and seen that the app compatibility issue is marginal after 20 years of Citrix pioneering the Server Based Computing model. Most vendors support their software on multi user operating systems like Window 2003 and 2008 and XenApp 5 Feature Pack 2 now addresses those edge cases by enabling VM hosted applications delivered from a desktop OS.

However there is a twist. In my opinion this is the advent of Windows 2008 R2 - only available as a x64 operating system. This presents several additional considerations.

First, how fast is the world going to move all their desktop applications to a x64 operating system and have the hardware on the backend to host x64 desktops and apps? Note I did not say application compatibility, because based on my experience most x32 applications run just fine on a x64 Windows operating system. There is some repackaging and testing to be done, and there are of course exceptions like apps with 16 bit installers etc. but in general I have not seen compelling evidence to suggest that this will not work for the vast majority of apps.

Second, Windows 2008 R2 and Windows 7 share the same code base. At the technical level their kernels are the same version. Thank you Microsoft for finally pulling this off! This will vastly improve application compatibility. At a very high level of assurance I can be confident that applications re-packaged for Windows 7 will run just fine on Windows 2008 R2. Now customers can choose what is most comfortable based on their requirements (well they will once we release XenApp for x64 which is slated for beta towards the end of 2009) because it really does not matter - their investment moving to either operating system is well protected from an application compatibility perspective.

Finally, for users on XP or Vista, I don't know of anybody new who at this point will adopt desktop virtualization by migrating to Windows 2003 given the effort to get all your applications re-certified and then do it again when Windows 2003 will reach end of life in a few years. It's just not worth it. Windows 2008 x32 is certainly an option, but again to ease the application migration effort it seems more prudent to me to get your applications ready for Windows 7 and Windows 2008 R2 to future proof yourself and have application portability between the operating systems.

Now I fully expect many people reading this to say, but I want to do X with operating system Y for reason Z. That's ok, and clearly as I elude to above, given the world is so diverse it's foolish to assume a single prescription and proclaim this is how you do it. As I illustrate below, XenDesktop 4 let's you choose the best model for solving real world business problems. I like to think of it as a sliding scale that is a pragmatic realization by Citrix that customers want many ways to skin a cat. I believe this flexibility will enable our products to be more easily consumed now that every use case can be addressed irrespective of your OS choice, application compatibility concerns or x32 vs x64 belief system - all with the most predictable user experience powered by HDX.

Key considerations and takeaways

Virtualization is already forcing a datacenter re-architecture. I would argue that those who do not believe virtualization is a force driving consolidation in the data center that has past the hype and inertia stage are in the minority. As this shift happens it is very important to design your virtual infrastructure and organization to handle desktop scale and service levels. I've blogged about this in the past desktop virtualization is not server virtualization. And I can't begin to emphasize enough how important this point is. It's a mistake to think desktop virtualization is a simple extension of your existing server virtual infrastructure.

The forces of globalization, offshoring, teleworking, mobility, and green are causing more users to be mobile. Forces such as consolidation, data security, business continuity, and green are driving us towards centralization. Business are becoming more complex and diverse, and the distributed computing model will only get more expensive to manage and is not designed to handle the needs of an agile organization that requires a lot of flexibility.

As a result, XenDesktop 4 is a landmark release in our history. It brings together the best technologies and reaffirms our commitment to enable customers to deliver IT as a service with desktop and application virtualization. XenDesktop 4 demonstrates how at Citrix we understand that desktop virtualization is so much more than just VDI. This is at the very heart of where we have come from as an organization over the last 20 years. It's in our DNA how to deliver user experience over diverse infrastructure, and this is just the beginning. We continue to innovate and expand our reach through diverse devices, HDX, new delivery models such as Dazzle, continued investment in application delivery and so much more to come. It's an incredibly exciting time for us at Citrix, now that we've stepped up to heal the broken hearts of TS vs. VDI and enable a new tomorrow that represents pragmatic choice.

Hey did you hear, XenApp 5 Feature Pack 2 released and boy does it pack some punch! Two features especially stick out for me...

• VM hosted apps - enables customers to host and deliver applications from centralized virtual machines running desktop operating systems for the fastest rollout of apps and 100% app compatibility.
• Power and capacity management - introduces policy-based server workload management and maintenance enabling IT to instantly optimize server farm performance and reduce power consumption.

Now, take these features and couple them with the power of Provisioning Services! If you have not tried to leverage Provisioning Services with your XenApp infrastructure, you are truly missing out! Imagine being able to stream one application workload (OS and applications) to one, ten, one hundred or more XenApp servers whether physical or virtual. Yes, ONE APPLICATION WORKLOAD! The best part, you can manage these application workloads centrally from one console. Take this logic and couple it with Power and capacity management and now you have a truly dynamic XenApp farm! No more over provisioning farms and no more overkill with hardware! You can now provisioning XenApp farms with ease based on capacity enabling huge cost savings in the datacenter. Application workloads when you need them!

Recently, Provisioning Services 5.1 Service Pack 1 was released and we made some improvements to enhance XenApp 5 Feature Pack 2. Provisioning Services 5.1 Service Pack 1 will support VM hosted apps and enable you to stream one application workload to one, ten, one hundred or more virtual machines. Image that! This feature will now be part of XenApp 5 Feature Pack 2 Enterprise and Platinum. This will make your VM hosted apps a breeze to implement and drastically reduce the management overhead!

Provisioning Services 5.1 Service Pack 1 also introduced some minor licenses changes to accommodate the VM hosted apps feature but also simplified the way you leverage Provisioning Services with XenApp. No more need to download a license key and license file for Provisioning Services. Now, just download your XenApp 5 Feature Pack 2 Enterprise or Platinum license and Provisioning Services will just work! Here is what enabled when leveraging Provisioning Services with XenApp:

• XenApp 5 Feature Pack 2 Enterprise: unlimited streaming of VM hosted apps virtual machine application workloads.
• XenApp 5 Feature Pack 2 Platinum: unlimited streaming of VM hosted apps virtual machine application workloads and unlimited streaming of physical or virtual XenApp servers.

Provisioning Services comes packed with great features as well! Check it out:

• Offline database support: Provisioning Services hosts continue operation even in the event of a Provisioning Services database failure or outage.
• Server maintenance mode: Place a Provisioning Services host into "maintenance mode" to automatically move streaming sessions to other Provisioning Services hosts in the farm.
• Offline vDisk maintenance: Boot Provisioning services VHD images directly in XenServer or Hyper-V for "offline" maintenance without the need for a streamed device.
• Multiple partition vDisks: Image systems that have multiple physical/logical drives into a single vDisk.
• Standard image NIC teaming: Enables teaming of NICs on provisioned systems using Intel or Broadcom based NIC teaming drivers.
• Auditing and enhanced logging: Provides enhanced ability to monitor system and administrator activity.

If you have been using Provisioning Services, thanks! If you have not... what are you waiting for, this is a must have feature for every XenApp farm! Time to optimize and streamline your farm leveraging the most powerful XenApp to date, XenApp 5 Feature Pack 2!

Learn more about Citrix XenApp 5 Feature Pack 2

• Official Press Release - http://citrix.com/English/NE/news/news.asp?newsID=1857726
• XenApp 5 Feature Pack 2 release Web Site - http://citrix.com/xenapp/featurepack2
• XenApp 5 Feature Pack 2 Executive Video - http://citrix.com/xenapp/fp2/video
• XenApp 5 Feature Pack 2 Release Webinar - http://citrix.com/xenapp/fp2/techtalk
• XenApp Expert Series videos for this release - http://citrix.com/xenapp/fp2/expertseries
• XenApp 5 Feature Pack 2 Blogs- http://community.citrix.com/blogs/tag/xa5fp2
• Download XenApp technology previews - http://citrix.com/xenapp/techpreviews
• XenApp Product Page - http://citrix.com/xenapp/

Follow XenApp on | | |

It's been a long time coming, but the Citrix Northeast team is pleased to announce the newest Citrix User Group. The New Jersey Citrix User Group (NJCUG) will be meeting on a quarterly basis, with the first meeting scheduled for this month. Everyone is invited, from Citrix users to administrators. Our goal is to foster a local community for peers to connect, share ideas and learn more about ALL Citrix products and our 3rd party partners. You can expect a wide range of content, from presentations to technical demonstrations and everything in between.

If you've never attended a CUG before, here are some of the things you can expect:

• Food!
• Citrix give-aways
• How to get involved
• Product Updates
• Product Presentations
• Tech Preview Briefings
• Technical Demonstrations
• Customer Deployment Overviews

And remember, just as Citrix has evolved beyond a single product, our CUGs have needed to do the same thing and you can expect to learn about all Citrix products (hardware platforms included!) at the NJCUG meetings.

The agenda for the first meeting is a good one, so come and join us to get the latest updates from Citrix and learn about the first enterprise application store (think iTunes for your Business Apps).

.........................................................................................................
REGISTER NOW!

CLICK HERE http://www.registerandcompute.com/CitrixUserGroup1009NJ
.........................................................................................................

What:
New Jersey Citrix User Group (NJCUG)

When:
October 21, 2009
9am-11am ET

Where:
194 Wood Avenue South (Prudential Building)
Sixth Floor
Iselin, NJ 08830

Follow the NJ Citrix User Group on Twitter to keep abreast of the latest news and updates: @njcug.

Citrix is sponsoring SAP TechEd 09 in Phoenix! Starting on October 13th at the Phoenix Convention Center, Citrix will showcase our desktop virtualization solutions and promote our recent Citrix Delivery Center POC produced jointly with SAP and onsite at SAP Labs in Palo Alto.

Don't miss your chance to learn about our desktop virtualization vision and how our solutions work alongside SAP solutions.

If you're planning to be at SAP TechEd, stop by the Citrix booth (#211) to meet with the team and learn how we're working with SAP to improve application delivery and user experience. Learn more about SAP TechEd or register to attend here.

Visit the Citrix Community for SAP to stay up-to-date on the latest partnership information...and don't forget to follow us on Twitter!

Announcing a brand new offering courtesy of Citrix Technical Readiness in conjunction with Citrix Education. Its a brand new method for self-service training that we call a Learning Lab Series. Learning Lab topics are focused on hot new Citrix features. A Learning Lab provides you 3 basic deliverables:

1. A brief CitrixTV recording to get you familiar with a concept or feature
2. A hands-on lab document with detailed steps on how to configure the feature
3. Access to a hands-on lab environment to execute the steps in the lab document

That's right...you have a chance to get hands-on experience for FREE! What could be better than that!

In this first release, we have posted Learning Labs for the following topics to citrix.com:

• XenApp 5 Feature Pack 2 Learning Lab series

• XenDesktop with Provisioning services difference disk mode

The hands-on lab access is only available to Citrix Partners but the CitrixTV recordings are posted for everyone to view. See the latest recordings on the following topics:

• XenApp 5 Feature Pack 2 - VM Hosted Apps

• XenApp 5 Feature Pack 2 - Power and Capacity Management

• XenDesktop Provisiong virtual desktop with difference disk mode

We look forward to your comments, so let us know what you think.

I started a video series on CitrixTV for tips & tricks for working with Workflow Studio. The first video is an explanation of how to use the If/Else activity and conditional logic in your workflows. I'll be posting more videos to the series over time, so if there is something you would like to know how to do then leave feedback in comments or email me directly and I will try to address it.