Hello, 
 
My name is Rene Alfonso and I have been working for Citrix Technical Support for about 10 years.  During which time I have worked in many areas of support. I remember when we only had 2 products (WinFrame and WinView).  I have developed a number of support tools including RM Web Console,  Medevac, DSDaig, SQL Replication Test Tool, and CtxTrace. 

I am currently on the Knowledge Base management team.  
I am new to blogging but would like to use this as an opportunity discuss new knowledge base projects and collect feedback on what's important to our users.
 
Stay tuned for more information and thanks for stopping by.

 
 Regards,
Rene
 
FYI Very cool video I found on YouTube on Citrix technologies.
               
  

Customer Facing Question:

If we were to localize the top ten KB articles each month for Spanish, Gernman, French and Potugese; would it help drive product confidence in countries that host those languages? How critical would it be that the translations be 100% accurate for KB articles?

I look forward to responses and opinions.

 Thanks,

Jim

Hello, I'm Mike Stringer and I am responsible for the Support teams in the Americas and India. We are responsible for Supporting all of Citrix's products. I am relatively new to this role but not new to Citrix nor Citrix Support, having run our Escalation teams (which remains one of my responsibilities) for many years. I saw this avenue as a great opportunity to get closer to our Customers and Partners with the goal of gathering valuable feedback on our performance and providing insight into our direction and plans. I have asked my management team to leverage this site to ensure we are heading in the direction that YOU, our Customers and Partners need us to go in.  As the title of this post suggests, I believe Support is one of the key product features that determines Success and Customer Satisfaction with Citrix Solutions. You will be hearing from each of my direct management team members over the next week. Please feel free to start participating and I'll make sure we are very responsive. Thank you -