Blog posts tagged with 'gotoassist'

Citrix Online is going to host a series of three training webinars on GoToAssist Express, register to attend one of the following:

Tuesday, July 15 at 11 AM PDT
Click here to register

Wednesday, July 23 at 4 PM PDT
Click here to register

Thursday, July 31 at 9 AM PDT
Click here to register

During each of these Webinars, they will hold a drawing for a pocket camcorder, here are the details:
- 5.0 Megapixel Video Pocket Camcorder Value: $175
- DXG-567V HD
- 1280 x 720 Video Pocket Camcorder
- Flip USB Connector

Citrix Online is continuing this popular free beta until later this year. However, beta users have asked Citrix how GoToAssist Express will be priced once the free beta ends.

After the free beta, GoToAssist Express will be priced as follows:
•Monthly Plan: $69 per month
•Annual Plan: $660 per year (Save 20% off the Monthly Plan!)
•Day Pass: $9.95 per 24-hour period

Plus, everyone (including beta testers) will be eligible for a 30-day free trial.

Beta users will receive a 30% discount - that's $48 a month or $462 a year.

Again, GoToAssist Express is still absolutely free for now, and these prices will not apply until the official launch of GoToAssist Express later this year. Citrix will give plenty of advance notice to users before ending the beta.

All plans will include:
•Unlimited product usage
•One-click session entry and remote diagnostics
•Live Chat and file transfer
•Session reporting (tracks billable hours)
•24/7 support and unlimited product upgrades

Monthly and Annual Plans will include the ability to set up Unattended Support on an unlimited number of client computers. Day Passes do not include Unattended Support capability.

If you have any questions you can also contact the GoToAssist Express team on: 1-888-521-0542 or customercare@gotoassistexpress.com

In the mean time check out: GoToAssistExpress.com and sign-up for the free beta.

cheers,
Gus

From: blog.gotoassist.com

Here is a video of Nat Kunes, Product Manager for GoToAssist Express, doing a product demo. If you would like to learn more about individual features, you can sign up for one of our GoToWebinar trainings - we usually send out email invites two weeks ahead of time.

If you would like to comment on this post, please log in to the Beta Forum at forums.gotoassist.com.

GoToAssist Express Beta was just updated to a new version, the current build is now 8.0, and there are some new features addded and bug fixes included in this release.

New features that were just added to the product are: 

Notes - You can now take notes during a session and have them saved for reporting purposes.

Reverse Screen Sharing - An expert can now share their screen with their customer.

Performance Improvements - We added a lot of performance improvements which should be noticeable right away.

Performace Settings - We added the ability to change your performance settings for optimal screen refresh rates.

Bug Fixes - As always, we fixed a lot of bugs. As beta testers, your feedback on these has been extremely valuable!

More features are coming soon and will posted on the blog, so keep checking back!

Continue at Source: GoToAssist Express Beta Blog

You are invited to join us for a training Webinar on Wednesday, April 30, 2008. Come and learn how to use GoToAssist Express and see how it can benefit your business.

Attend this one-hour training session and find out how to:

• Quickly launch remote-support sessions with both PC and Mac users.
• Use key GoToAssist Express features such as Chat and File Transfer.
• Provide unattended remote support (work when your customers are away from their computers).

Title: GoToAssist Express New User Training

Date: Wednesday, April 30, 2008

Time: 10 AM PDT (1 PM EDT)

Space is limited.
Reserve your Webinar seat now at:
https://www.gotomeeting.com/register/816176572

Here is great summary and videos on how to integrate with GoToAssist/GoToMeeting/GoToMyPC SDKs from Terry Holland (Sr. Manager of Integration Services, Citrix Online division).

GoToAssist Integration Presentation Available for Viewing:
The following recorded presentation describes all the techniques for integrating GoToAssist. Topics include how to automate the launch of a GoToAssist session for end users, how to streamline support agents' tasks and how to integrate and locally save session data. After the general overview (20 min), there is a section on how to approach integration with a CRM system (10 min) and a final section on the out-of-box Database Integration (10 min). Total viewing time is 40 min.
https://www.gotomeeting.com/register/334585120

GoToAssist Integration Services Website:
http://www.gotoassist.com/intServices.html

GoToMeeting Corporate Integration Presentation Available for Viewing:
The following recorded presentation describes all the techniques for integrating GoToMeeting Corporate. Topics include an overview of integration options, the Organizer API and the Administrator/Reporting API. The presentation also includes some examples. Total viewing time is 20 mins.
https://www.gotomeeting.com/register/605056742

GoToMeeting Corporate Integration Services Website:
https://www.gotomeeting.com/pre/corp/integration.tmpl

GoToMyPC Corporate Integration Presentation Available for Viewing:
The following recorded presentation describes all the techniques for integrating GoToMyPC Corporate. Topics include an overview of integration options, the out-of-box Provisioning Tool, the Administrator API and the Reporting API. Total viewing time is 20 mins.
https://www.gotomeeting.com/register/295522528

GoToMyPC Corporate Integration Services Website:
https://www.gotomypc.com/corp/integration.html

Please leave us feedback on our Citrix online SDKs.
Thanks

If you don't know, GoToAssist is Citrix's web-hosted solution for Remote Support and as they are getting ready to release the express version of the product, they have invited everyone to join their beta program.

Beta testers will get unlimited free use of GoToAssist Express Beta in exchange for tracking bugs, making feature requests and sharing their opinions on the product.I have taken a few screenshots to let you drool all over them...  

Now pick up your jaw off the floor and create an account to start using it today!

Sign-up here: https://express.gotoassist.com/

On a site note, I found out that the guys from GoToAssist have a slick blog separate from the official Citrix community site.  

Check it out: http://blog.gotoassist.com/

regards,
Gus Pinto - Technology Evangelist
Microsoft MVP | Gus.Pinto@citrix.com