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The Citrix Blog
Blogs for Rene Alfonso [ Blogs | Profile ]
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03 Feb 2009 04:46 PM EST
Workflow Studio - Print Spooler Workflow Example
[ Tags:  cdn ,   workflow-studio ,   xenapp ,   nonspecific ]
posted by Rene Alfonso

Hi,

I created an example workflow to monitor the print spooler. It will send out an email and restart the service if its not running.  You can tweak it to suit your needs.

Print Spooler Monitor and Alert
 
There are more activity libraries planned for the near future so stay tuned for some really cool stuff.


 

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12 Nov 2008 09:55 PM EST
How to Become a Citrix Super Hero
[ Tags:  team-technical-support ,   xenapp ]
posted by Rene Alfonso

How many times have we watched our favorite super heroes cornered into a situation that appears hopeless when they reach into their utility belts and pull out a tool that saves the day?

We would like to equip our customers with the tools that can help them face challenging circumstances. In the past few weeks we have released a number of new and updated support tools.

Examples

Print Detective CTX116474

Medevac 2.5  CTX107935

CtxHideEx32  CTX110341

Citrix ICA File Creator CTX113472

ScreenHistory 1.0 CTX113046

JetTest CTX116532

DSInfo 1.2 CTX114916

We are working on some additional support tools to increase your arsenal but we would like to hear from you. Please email us at supporttools@citrix.com and let us know how we can help you become a Citrix Super Hero.

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15 May 2008 01:36 PM EDT
Windows Error Reporting and the Citrix Support Knowledge Base
[ Tags:  team-technical-support ,   nonspecific ]
posted by Rene Alfonso

Hi,

I wanted to make everyone aware of this very useful feature of windows and that it will not only provides us feedback to improve our software quality but may provide you possible solutions to known issues. We have linked a number of knowledge base articles and responses to common crashes reported to WER.

More information about WER is available here

Hopefully you will not being seeing the dreaded BSOD but if you do hope maybe only a click away   



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10 Dec 2007 09:56 AM EST
Support Knowledge Base
[ Tags:  team-technical-support ,   nonspecific ]
posted by Rene Alfonso

Hello, 
 
My name is Rene Alfonso and I have been working for Citrix Technical Support for about 10 years.  During which time I have worked in many areas of support. I remember when we only had 2 products (WinFrame and WinView).  I have developed a number of support tools including RM Web Console,  Medevac, DSDaig, SQL Replication Test Tool, and CtxTrace. 

I am currently on the Knowledge Base management team.  
I am new to blogging but would like to use this as an opportunity discuss new knowledge base projects and collect feedback on what's important to our users.
 
Stay tuned for more information and thanks for stopping by.

 
 Regards,
Rene
 
FYI Very cool video I found on YouTube on Citrix technologies.
               
  

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