Rene Alfonso's Blog
15 May 2008 01:36 PM EDT

Hi,

I wanted to make everyone aware of this very useful feature of windows and that it will not only provides us feedback to improve our software quality but may provide you possible solutions to known issues. We have linked a number of knowledge base articles and responses to common crashes reported to WER.

More information about WER is available here

Hopefully you will not being seeing the dreaded BSOD but if you do hope maybe only a click away   



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10 Dec 2007 09:56 AM EST

Hello, 
 
My name is Rene Alfonso and I have been working for Citrix Technical Support for about 10 years.  During which time I have worked in many areas of support. I remember when we only had 2 products (WinFrame and WinView).  I have developed a number of support tools including RM Web Console,  Medevac, DSDaig, SQL Replication Test Tool, and CtxTrace. 

I am currently on the Knowledge Base management team.  
I am new to blogging but would like to use this as an opportunity discuss new knowledge base projects and collect feedback on what's important to our users.
 
Stay tuned for more information and thanks for stopping by.

 
 Regards,
Rene
 
FYI Very cool video I found on YouTube on Citrix technologies.
               
  

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