The support Knowledge Center has been updated. We have been using this new site internally for a couple of weeks now, and I really liking it a lot. But I think the real power of the site is going to be brought out through the community. There is now a quick [...]

I blinked my eyes and suddenly its been months since I updated my blog. I wanted to mention that the powerpoint slides from my CSEIT presentations are now posted on the support site at CTX111567 and CTX111545. The slides are without context, but they do have some handy information. The printing slides contain speaker [...]

I am back in Ft. Lauderdale after a weekend excursion to Orlando for a couple of presentations at CSEIT. From my perspective, the weekend went very well. This was my first time attending the conference, which is traditionally held the weekend prior to IForum. I got to the conference rooms early and [...]

In CPS 4.0, a local user is added to the Presentation Server called Ctx_SmaUser. There are two services that start under the context of this user, the SMA Service and the Print Manager service. Now, I can honestly say that I haven?t ever seen a case involving the SMA Service, so I?m going [...]

I am lucky enough to work on a team that includes some very talented developers. These guys are producing some fantastic tools to help gather data and isolate issues on Presentation Servers. If you don already, go read Dmitry blog as he is constantly working on great tools. Here in the states, one [...]

Many of you may have noticed (or maybe nobody noticed, I don really know) that there has been a respin of the HRP02. There have been rumors running around and I even seen some folks out on the web mention how they had the version of the rollup. Well, before yesterday, there [...]

Looks like more and more citrites are joining the blogging movement, representing lots of different areas of the company. It?s exciting and I hope to hear some great things from those who are going to contribute. Citrix has become a large organization and these blogs can help us all stay in touch and [...]

One of the lesser known (as far as i can tell) sections of the Citrix Support site are the Troubleshooting Case Studies. These are all written by either Escalation Engineers or Technical Support Engineers about specific cases or issues that they have encountered and are intended to provide better understanding of a specific area [...]

Recently Citrix released Hotfix Rollup 2 for CPS 4.0. Along with the fixes, there were a couple of changes that I think are pretty exciting. First is the addition of a command line interface for the chfarm utility. Now an enterprise can script the utility to change the farm membership for a [...]

As an Escalation Engineer, this is the question I am continually asked. Plus, as the father of 1yr old twin girls, I find myself asking the question just about every day at home. To be honest, its a question that I like to ask often as well. So what I [...]