A quick question for of administrators out there.
Have you noticed any distinction between the information needs of users on the particular operating system that they are using? For example, have you ever got any feedback indicates that users are more fussy than Windows in terms of the information they expect in their guides and help systems? That sort of thing...
It would be really good to tap into your experiences.
Andy
Mac users are used to clear concise docs. They do not like too many assumptions. One thing that I always do when I write a doc or help file, is to make a neophyte read it and apply the information. I find that my deep experience wit the platform or application makes me a bit jaded.